Teams at United Way of Greater Houston

Manages a portfolio of high-value prospects and donors, advancing relationships toward principal gift solicitations and commitments. Identifies and qualifies high-net-worth prospects, develops donor strategies, coordinates engagement and stewardship events, maintains donor records, and collaborates with senior leadership, volunteers, research teams, and events staff to support fundraising goals.

Manages 211 Texas information and referral operations, supervising specialists and team leads, coordinating staffing and schedules, monitoring call quality, providing coaching and performance feedback, and supporting training and certification. Answers calls weekly, handles escalated cases, represents the program with internal and external partners, supports outreach and disaster response, and provides rotating after-hours supervisory coverage. The role also prepares reports, manages special projects, and ensures compliance with professional service standards.

Creates and manages branded visual and written communications for Community Impact initiatives. Responsibilities include graphic design, copywriting, storytelling, campaign asset development, digital content, social media, web, email, presentations, photography, video, and multimedia production. The role manages creative projects from concept through delivery, maintains brand systems and asset libraries, collaborates with internal teams and external vendors, and translates complex programs and outcomes into accessible, audience-focused communications.