Teams at United Way of Greater Houston

Design, configure, and maintain the organization's Salesforce CRM within a Scrum team. Build custom objects, flows, automations, and integrations; support data quality and ETL processes; create documentation and training; collaborate with Product Owners, stakeholders, vendors, and data teams to deliver functional increments and roadmap improvements.

Answer incoming 2-1-1 helpline contacts (calls/emails/texts/chats), assess needs, provide referrals to social service agencies, perform follow-ups, maintain meticulous documentation, conduct outreach and collaboration with community partners, and participate in task forces and outreach events.

Provide weekend (Sat–Sun, 7 PM–7 AM) supervisory oversight of 211 helpline Call Specialists: manage staffing and schedules, monitor quality against Inform USA standards, coach staff, provide technical support, handle high-volume calls and referrals to health and human services, and support disaster response and special projects.