Teams at United Way of Connecticut Inc

Provide front-desk and administrative support: answer and route calls, greet visitors, prepare and proofread documents, assemble mailings and training materials, manage supplies and office equipment, provide logistical and facilities support, serve as contact for Subsidy Department/OEC requests, and perform other assigned clerical duties to support organizational operations.

Answer incoming calls from Connecticut families, childcare providers, and employers to guide eligibility, applications, and invoices for the Care4Kids subsidy program. Provide high-volume contact-center support, document cases, follow eligibility guidelines, meet call and documentation goals, and deliver empathetic, accurate assistance. Attend paid training and work a hybrid schedule after training.