Teams at United Way of Connecticut Inc

Maintains data integrity and standards for Child Care Services program data. Responsibilities include defining data elements, documenting processes, verifying provider training, monitoring data quality, creating reports, analyzing trends, resolving data issues, supporting user acceptance testing, and recommending system and process improvements. The role collaborates with cross-functional teams and maintains accurate case and statistical records.

Analyzes business processes, workflows, data, and system requirements to improve organizational efficiency. Creates reports, maintains data integrity, supports application design and acceptance testing, develops documentation, and collaborates with cross-functional teams on system enhancements and reporting needs.

Provides phone-based customer support to Connecticut families seeking childcare financial assistance. Assists childcare providers with eligibility and invoice questions, supports employers, documents cases, follows program guidelines, and meets call and documentation goals in a high-volume contact center. The role requires empathy, accuracy, organization, and efficient problem-solving. It is full-time, hybrid after training, with paid training and potential bilingual pay for Spanish or Portuguese proficiency.