Jobs at United Service Organizations, Inc. (USO)

Manages procurement, implementation, maintenance, security, testing, reporting, and administration of HR information systems. Oversees HRIS processes supporting recruitment, onboarding, compensation, benefits, training, and personnel records. Serves as the HRIS subject matter expert, trains users, evaluates technology needs, manages vendor relationships, leads staff, and supports system improvements. This is an in-person role in Arlington, Virginia.

Leads compensation, benefits, total rewards, and HRIS strategy, administration, compliance, systems improvement, and communications. Oversees pay programs, benefits plans, regulatory filings, HR technology needs, vendor relationships, and global practices. Provides HR consulting, manages and mentors compensation and HRIS staff, and supports organizational leadership. The position is in-person in Arlington, Virginia, and requires extensive experience in compensation, benefits, and HR systems.

Administers and continuously improves the Coupa Business Spend Management platform, including configuration, workflows, catalogs, suppliers, user access, reporting, integrations, troubleshooting, testing, and releases. Supports Coupa integrations with Sage Intacct, maintains data integrity, assists with audits and compliance, and partners with Procurement, Finance, Accounts Payable, IT, suppliers, and business stakeholders.

Leads enterprise-wide human resources strategy and operations for a global, geographically dispersed nonprofit workforce. Oversees total rewards, talent management, employee relations, talent acquisition, organizational development, compliance, HR governance, workforce planning, succession, engagement, HR technology, analytics, crisis continuity, and volunteer workforce integration. Advises the CEO, executive team, and Board committees while ensuring legal compliance, organizational effectiveness, and a high-performance culture.

Manages information systems projects from requirements gathering through implementation and support. Coordinates scope, costs, resources, schedules, quality objectives, vendors, contracts, and project documentation. Analyzes and prioritizes business requirements, develops specifications and statements of work, and creates user training materials. The role requires collaboration with internal customers, translation of technical concepts for nontechnical audiences, and management of multiple projects in an in-person Arlington, Virginia setting.

The Director, Planned Giving leads the USO’s planned giving program, developing fundraising strategies and managing approximately 50 donor prospects. Responsibilities include cultivating and soliciting major and planned gifts, overseeing the 1941 Legacy Society, advising fundraisers, managing vendors and budgets, coordinating marketing communications, administering gift documentation, analyzing tax and legal developments, and supervising development support staff.

Supports enterprise strategic planning, execution tracking, and decision support. Responsibilities include researching and synthesizing information, preparing executive and board materials, analyzing strategic priorities, tracking workstreams, identifying risks, coordinating stakeholders, maintaining execution cadences, and supporting high-priority initiatives. The role partners across functions, facilitates alignment, develops recommendations and business cases, and produces concise, decision-oriented materials for senior leadership. This is an in-person position in Arlington, Virginia.