Jobs at United Service Organizations, Inc. (USO)

Supports USO business and operations strategy through project coordination, data collection, research, reporting, data visualization, program analysis, event logistics, communications, contract administration, and field team liaison activities. The role also manages metrics, evaluations, budgets, and cross-departmental initiatives while coordinating with internal and external partners. This is an in-person position in Arlington, Virginia.

Leads compensation, benefits, total rewards, and HRIS strategy, administration, compliance, systems improvement, and communications. Oversees pay programs, benefits plans, regulatory filings, HR technology needs, vendor relationships, and global practices. Provides HR consulting, manages and mentors compensation and HRIS staff, and supports organizational leadership. The position is in-person in Arlington, Virginia, and requires extensive experience in compensation, benefits, and HR systems.

Coordinates USO programs, events, supplies, volunteers, and daily operations across multiple centers and field sites. Supports volunteer recruitment, scheduling, training, credentialing, sponsor and community relationships, communications, performance reporting, and after-action reviews. The role also assists with event planning, resource procurement, media outreach, and implementation of operational improvements while serving military and community audiences.

Oversees operations, programs, activities, and events across multiple USO centers and field sites. Evaluates and improves programs, maintains procedures and program materials, coordinates fundraising and media outreach, monitors budgets and expenses, and liaises with vendors, donors, military personnel, and community partners. May mentor support staff or volunteers and operate vehicles. Requires strong communication, judgment, organization, and adaptability.

Processes accounts payable invoices, expense reimbursements, accounts receivable, revenue recognition entries, journal entries, cash receipts, bank transfers, and credit card activity. Reconciles accounts, reviews in-kind donations, supports procurement and travel policy compliance, manages finance support tickets, prepares reports, and provides administrative accounting support using Sage Intacct and related systems.

Manages procurement, implementation, maintenance, security, testing, reporting, and administration of HR information systems. Oversees HRIS processes supporting recruitment, onboarding, compensation, benefits, training, and personnel records. Serves as the HRIS subject matter expert, trains users, evaluates technology needs, manages vendor relationships, leads staff, and supports system improvements. This is an in-person role in Arlington, Virginia.

Administers and continuously improves the Coupa Business Spend Management platform, including configuration, workflows, catalogs, suppliers, user access, reporting, integrations, troubleshooting, testing, and releases. Supports Coupa integrations with Sage Intacct, maintains data integrity, assists with audits and compliance, and partners with Procurement, Finance, Accounts Payable, IT, suppliers, and business stakeholders.

The Director, Planned Giving leads the USO’s planned giving program, developing fundraising strategies and managing approximately 50 donor prospects. Responsibilities include cultivating and soliciting major and planned gifts, overseeing the 1941 Legacy Society, advising fundraisers, managing vendors and budgets, coordinating marketing communications, administering gift documentation, analyzing tax and legal developments, and supervising development support staff.