Jobs at Unit21

Own customer implementations from contract through go-live for fraud and AML programs. Design data integrations, map schemas, validate data, build detection rules, configure AI investigation agents, and establish case workflows. Manage timelines and stakeholder communication across multiple implementations, train customer teams, create reusable playbooks, and share customer insights with Product and Engineering. The role requires hands-on technical expertise with APIs, SQL, ETL, programming, data integration, fraud detection logic, and LLM-based workflows.

Manage strategic enterprise customer relationships, retention, expansion, and account strategy. Lead value-based negotiations for $200K+ ARR accounts, identify fraud and AML workflow opportunities, conduct product demonstrations and executive business reviews, advocate for customers internally, synthesize feedback, and improve processes. Requires strong project management, organization, product-learning ability, and willingness to travel to customer sites as needed.

Build scalable full-stack automation and AI systems for fraud detection, including intuitive interfaces, distributed systems, APIs, data flows, and infrastructure. Lead projects, collaborate with product and design, review code, develop new fraud-detection features, and deploy reliable software. The role requires strong software engineering fundamentals and experience with Python, Go, or Rust; React; Material UI; AWS; Terraform; SQL; and production systems.

Provide frontline technical customer support through ticket communication, troubleshooting Unit21 platform issues, prioritizing tickets within SLAs, identifying bugs and feature requests, and escalating issues to Product and Engineering. Advise customers on detection models, alerts, case management, workflows, and file transfers while collaborating with Customer Success to resolve issues and improve customer experience. The role also contributes to AI functionality for the support organization.

Generate qualified sales pipeline through account targeting, AI-assisted prospect research, personalized email, LinkedIn, and call outreach. Partner with managers, account executives, marketing, and sales teams to develop account strategies, optimize messaging, analyze conversion performance, and share AI workflow best practices. Build expertise in Unit21’s fraud prevention platform, financial crime market, customers, and evolving AI technologies.