Teams at Unit21

Build scalable full-stack automation and AI systems for fraud detection, including intuitive interfaces, distributed systems, APIs, data flows, and infrastructure. Lead projects, collaborate with product and design, review code, develop new fraud-detection features, and deploy reliable software. The role requires strong software engineering fundamentals and experience with Python, Go, or Rust; React; Material UI; AWS; Terraform; SQL; and production systems.

Provide frontline technical customer support through ticket communication, troubleshooting Unit21 platform issues, prioritizing tickets within SLAs, identifying bugs and feature requests, and escalating issues to Product and Engineering. Advise customers on detection models, alerts, case management, workflows, and file transfers while collaborating with Customer Success to resolve issues and improve customer experience. The role also contributes to AI functionality for the support organization.

Generate qualified sales pipeline through account targeting, AI-assisted prospect research, personalized email, LinkedIn, and call outreach. Partner with managers, account executives, marketing, and sales teams to develop account strategies, optimize messaging, analyze conversion performance, and share AI workflow best practices. Build expertise in Unit21’s fraud prevention platform, financial crime market, customers, and evolving AI technologies.