Jobs at Unily

Provide L2/L3 incident-driven support for Unily's SaaS platform: triage, diagnose using logs/traces/metrics, reproduce issues, maintain ServiceNow records, coordinate with Product and Engineering, implement mitigations, contribute to RCAs and runbooks, and participate in shift/on-call rotations to ensure continuous coverage.

Provide end-to-end technical incident support for a cloud SaaS platform: triage, diagnose using logs/traces/metrics, mitigate and resolve incidents, maintain ticket records, collaborate with Product and Engineering, participate in shift rotations and on-call cover, and produce RCAs and runbooks to prevent recurrence.

Create multimedia visual content for brand and marketing across digital channels: design marketing assets, motion graphics, short-form video, edit product and customer videos, produce social content, design presentations and sales materials, support campaigns and launches, and maintain Unily's visual identity while collaborating with marketing, product, sales and executives.

As a Customer Support Engineer, you will handle client interactions, troubleshoot issues, and deliver high-quality technical support efficiently using CRM and AI technology.

The Senior Customer Success Manager will partner with clients to ensure value realization of Unily's product, focusing on retention, satisfaction, and product adoption. Responsibilities include managing priorities, conducting business reviews, and escalating customer issues.

Manage and grow assigned enterprise SaaS accounts by building relationships, driving renewals and expansion, coordinating onboarding/implementation, monitoring usage, and collaborating with Sales, Customer Success, Product, and other teams to ensure client satisfaction and revenue retention.

Drive accessibility across Unily's design system and products: implement WCAG 2.1/2.2 AA patterns, remediate platform gaps, build accessibility into greenfield components, test with assistive technologies, integrate automated and manual accessibility testing into CI/CD, and partner with design, engineering, and QA to raise accessibility standards and governance.