Jobs at UniHomes

Handle inbound/outbound cancellation requests, identify and resell saveable customers, process transactional cancellations accurately, use Salesforce to manage cases, meet retention targets and commission goals, support B2C operational tasks during quiet periods, and contribute to developing retentions processes within a collaborative office-based team.

Follow up warm student enquiries via phone, email and WhatsApp to convert leads into confirmed bookings. Manage high call volumes, maintain CRM (Salesforce), liaise with PBSA operators and internal teams, support occasional site visits and operational admin, escalate issues, and assist with reporting to ensure smooth booking journeys.

The Business Development Manager will develop partnerships in the PBSA and BTR sectors, manage relationships, and ensure partner satisfaction while driving sales growth.

Manage and grow UniHomes letting-agent partnerships across Greater London by embedding operational best practices, training client teams, monitoring performance metrics, and driving form conversion to generate revenue. Serve as primary contact, deliver reports and insights, support onboarding, CRM maintenance, and collaborate with internal teams to maximise account adoption and sustained growth.

Field-based B2B2C role managing letting agent partnerships across North East England to drive revenue by embedding processes that increase completed student utility order forms. Build relationships, train client teams, monitor performance, deliver insights, and collaborate with BD, marketing and tech to grow portfolio adoption and conversion rates.

The Salesforce Implementation Specialist will design the Salesforce architecture, integrate systems, govern releases, and mentor administrators, ensuring robust solutions for the company's CRM needs.

Manage AI and Automation initiatives, leading the AI roadmap and adoption while collaborating with multiple departments. Oversee project delivery and govern AI agents.

Lead the development and implementation of the Agentforce function at UniHomes, focusing on design, governance, and adoption across sales and service.

Manage and grow relationships with PBSA and BTR operators to optimise listings, generate leads, and increase tenancy conversions. Run frequent strategic meetings and industry events, deliver data-driven performance reports, ensure portfolio data accuracy, collaborate with product/content/marketing teams, and implement process improvements. Field-based role with national travel to build in-person relationships and drive partner success.

Build and own sales operations for the PBSA/BTR channel: reporting, financial processes, post-onboarding workflows, operational infrastructure, cross-functional coordination, and scalability to support growth.

Manage and grow relationships with letting agent partners across the East of England to drive revenue via completed student utility order forms. Embed operational best practices, train client teams, monitor performance metrics, deliver reports, onboard new clients, and maintain accurate CRM records while working field-based with regular travel.

Lead and own B2C sales and retention strategy and performance for student rentals. Manage and coach a permanent team, scale seasonal telesales hires, forecast revenue, improve processes, and collaborate with Marketing, Customer Experience and Product to enhance the student journey and sales effectiveness.