Jobs at UniFocus

Provide day-to-day client support and onboarding assistance, complete platform configuration changes, monitor client health and activity, escalate issues, manage a portfolio of Tier 4 clients, identify upsell opportunities, and collaborate with Support, Product, and Implementation teams to drive platform adoption and retention.

Generate and qualify outbound and inbound leads for hospitality customers, build pipeline through phone/email/LinkedIn, manage Salesforce activity, progress into a hybrid full-cycle sales role owning a European territory, run discovery/demo meetings, prepare proposals, negotiate and close SaaS deals, and hit pipeline and revenue targets.

As an Implementation Consultant, you will lead software implementations on client sites, ensure project success, train clients, and proactively manage customer relationships.

Lead on-site software implementations and training for hospitality clients, ensuring successful project delivery from planning through post-implementation. Conduct account reviews, identify at-risk customers, adhere to SLAs and case processes, and feed customer-driven product improvements.

Lead the design, build, and ownership of a greenfield data platform and scalable batch and real-time pipelines. Embed AI across the data lifecycle, ensure data quality and governance, optimize pipeline performance, document best practices, and lead and mentor a team of data engineers while collaborating with cross-functional stakeholders.

As a Data Engineer, you will design and develop data pipelines, ensuring data quality and scalability. You'll collaborate with teams to meet business needs and mentor junior members.

Own strategy and execution for workforce performance SaaS products: define vision and roadmap, prioritize investments, drive customer discovery and analytics-informed decisions, partner with cross-functional teams, support go-to-market and sales, mentor product managers, and identify AI/automation opportunities to increase customer and business value.