Teams at UniFocus

Own strategy and execution for workforce performance SaaS products: define vision and roadmap, prioritize investments, drive customer discovery and analytics-informed decisions, partner with cross-functional teams, support go-to-market and sales, mentor product managers, and identify AI/automation opportunities to increase customer and business value.

Provide day-to-day client support and onboarding assistance, complete platform configuration changes, monitor client health and activity, escalate issues, manage a portfolio of Tier 4 clients, identify upsell opportunities, and collaborate with Support, Product, and Implementation teams to drive platform adoption and retention.

Generate and qualify outbound and inbound leads for hospitality customers, build pipeline through phone/email/LinkedIn, manage Salesforce activity, progress into a hybrid full-cycle sales role owning a European territory, run discovery/demo meetings, prepare proposals, negotiate and close SaaS deals, and hit pipeline and revenue targets.