Jobs at UDT

Supports Field Account Managers by preparing quotes, configuring technology products, processing orders, handling initial RMAs, and responding to customer questions. Provides access and guidance for digital tools, monitors shared support queues, tracks response metrics, communicates order and pricing updates, and proactively follows up on open requests. Builds customer and internal relationships while maintaining product knowledge and ensuring accurate, timely service, including compliance with government and education purchasing contracts where applicable.

Manage UDT’s 24x7x365 security operations center and managed detection and response delivery. Lead SOC supervisors, analysts, and dispatchers; oversee incident detection, investigation, escalation, containment coordination, playbooks, on-call coverage, partner governance, detection tuning, MITRE ATT&CK coverage, SLAs, metrics, customer reviews, compliance, and team development. Serve as the senior escalation point for high-severity incidents and primary SOC contact for clients and leadership.

Provides first-level NOC engineering and technical support for client network and system environments. Monitors infrastructure, troubleshoots LAN/WAN connectivity, routers, switches, firewalls, servers, VPNs, and security systems; manages incidents, escalations, service tickets, SLAs, disaster recovery, and client communications. Installs and maintains network, server, desktop, and virtualization configurations, documents environments, supports outages, and contributes to network deployments, security practices, and operational improvements.

Owns the full technology sales cycle, including prospecting, account management, solution selling, presentations, negotiations, forecasting, and quota attainment. Builds recurring-revenue business, develops customer and vendor relationships, manages sales pipelines, collaborates with technical specialists, and grows accounts across assigned territories. Requires at least five years of technology sales experience, strong communication and presentation abilities, solution-selling expertise, CRM and Microsoft Office proficiency, and willingness to travel.

Drive technology sales growth across education and state and local government accounts in Georgia, North Carolina, and South Carolina. Responsibilities include prospecting, managing the full sales cycle, developing customer relationships, positioning IT services and solutions, maintaining sales pipelines, forecasting revenue, negotiating deals, presenting proposals, collaborating with technical teams and vendors, and achieving territory quotas.

Provides Tier II network operations and technical support for customers, monitoring networks and services, resolving escalations, coordinating vendors and onsite resources, documenting incidents, and communicating throughout service restoration. The role supports routers, switches, wireless access points, connectivity, security appliances, and voice technologies; contributes to root-cause analysis, knowledge articles, upgrades, training, and on-call coverage.

Owns product vision, roadmap, backlog prioritization, requirements, user stories, and acceptance criteria. Partners with stakeholders, Scrum Masters, developers, QA, design, and leadership to plan sprints, deliver releases, manage risks, and improve product outcomes. Represents customer needs, uses analytics and KPIs to guide decisions, facilitates Agile ceremonies, and communicates priorities, timelines, and updates throughout the product lifecycle.