Jobs at UBC

Provides patient and client support by verifying insurance benefits and eligibility, researching payer coverage, and assisting with prior authorizations, denials, appeals, billing, and coding inquiries. Reviews referrals for completeness and FDA requirements, manages incoming calls, documents interactions, maintains action lists, researches reimbursement issues, and escalates recurring problems. The role requires accurate, timely work and communication with patients, providers, payers, pharmacies, sales representatives, and other healthcare partners.

Designs, develops, facilitates, and evaluates employee and client training programs across classroom, virtual, blended, and e-learning formats. Creates instructional materials, job aids, process documentation, and knowledge resources; maintains training records and documentation; conducts needs analyses, retraining, and competency evaluations; supports system enhancements and UAT; and partners with internal teams, clients, IT, business owners, and subject matter experts to deliver effective learning solutions.

Manages clinical trial sites through feasibility, qualification, start-up, remote monitoring, training, document collection, TMF oversight, data review, issue resolution, compliance tracking, and study metrics reporting. Ensures adherence to FDA regulations, ICH/GCP guidelines, privacy requirements, and sponsor procedures. Maintains site relationships, supports enrollment, escalates compliance concerns, and mentors junior staff while collaborating with project teams and stakeholders.

Supports pharmaceutical and biotech projects by managing scopes, budgets, timelines, deliverables, sponsor communications, study planning, vendor relationships, SOP compliance, and project reporting. Coordinates multidisciplinary teams, prepares protocols and project plans, monitors study progress, supports client meetings, and tracks deliverables for invoicing and revenue recognition.

Manages daily operations for pharmaceutical support programs, supervises up to 20 direct reports, monitors service metrics, resolves escalated issues, coordinates client and internal teams, supports audits, develops procedures and reports, and drives process improvements. Responsibilities include hiring, scheduling, training, employee development, client communication, program start-up and close-out, and ensuring compliance with budgets, SLAs, quality standards, and standard operating procedures.

Senior Clinical Research Associate responsible for monitoring oncology clinical trials and observational studies, ensuring protocol compliance, site performance, data integrity, and regulatory adherence. Performs remote and on-site monitoring, manages site documentation and investigational product reconciliation, resolves eCRF issues, maintains CTMS records, and follows up on site actions. Mentors junior CRAs, supports training and project management activities, and travels up to 80% throughout North America.

Manages daily headquarters office operations, facilities, supplies, vendors, reception coverage, visitors, policies, events, and workplace logistics. Provides advanced administrative and executive support, including calendar management, travel booking, expenses, invoicing, procurement, onboarding, presentations, and confidential correspondence. Coordinates building management, office moves, equipment, safety procedures, and employee engagement activities while supporting senior leadership and collaborating with administrative teams.

Partners with senior leaders and employees on HR strategy, employee relations, employment-law compliance, workforce planning, talent acquisition, compensation, benefits, engagement, succession planning, onboarding, training, and performance management. Leads change initiatives, investigations, calibration discussions, and people programs while promoting an ethical, inclusive, and high-performing workplace.

Leads global clinical, real-world evidence, non-interventional, and observational research projects from startup through closeout. Serves as the primary sponsor contact, oversees cross-functional teams, manages budgets, timelines, compliance, documentation, audits, investigator meetings, and project deliverables. Supervises and mentors project managers, supports proposals and regulatory activities, tracks metrics, and drives issue resolution and process improvement. The role requires CRO project management experience, strong knowledge of GCP and ICH guidelines, and approximately 10% travel.

Manages pharmaceutical risk management, epidemiology, and registry projects; coordinates clients, scientific teams, timelines, deliverables, budgets, and invoicing. Writes or contributes to REMS documents, protocols, surveys, reports, and abstracts; supports observational studies, proposals, client meetings, and industry presentations. Requires strong communication, organization, project coordination, scientific writing, and familiarity with clinical trials, drug development, and medical terminology.

Supports clinical research studies remotely by coordinating participant screening, consent, telehealth visits, clinical procedures, investigational drug logistics, data collection, regulatory documentation, safety reporting, and protocol compliance. Coordinates patient activities across home health, telehealth, and site visits; communicates with stakeholders; resolves data discrepancies; prepares study reports; and mentors junior coordinators.

Provides reimbursement and patient support for pharmaceutical products by verifying insurance benefits, securing prior authorizations, coordinating product orders and therapy initiation, maintaining patient and case records, and responding to patients, providers, payers, pharmacies, and homecare agencies. The role also supports REMS reporting, identifies adverse events and product complaints, educates stakeholders, and manages assigned cases while meeting quality and compliance standards.

Provides strategic legal counsel on clinical trials, commercial biopharma services, healthcare regulations, privacy, data protection, cybersecurity, and EU employment law. Advises on clinical documentation, data transfers, privacy assessments, AI and digital health initiatives, workforce matters, contracts, vendor agreements, and regulatory compliance. Partners with senior leadership, business teams, HR, compliance, privacy, clinical, technology, and outside counsel to manage risk and support compliant operations.

Maintain and improve cybersecurity across Azure Cloud and on-premises environments. Monitor and tune security alerts, manage vulnerability scanning and remediation, conduct threat intelligence analysis, support incident response, perform risk assessments and threat modeling, and implement security controls and configurations. The role also supports regulatory compliance, security documentation, cross-functional initiatives, and on-call response to security alerts.

Leads patient access programs and expands new teams while managing managers, supervisors, budgets, contracts, metrics, client relationships, reports, SOPs, training, and operational efficiency. Resolves complex issues, supports project and portal development, contributes to strategic planning, ensures contracted services meet quality and compliance requirements, and develops supervisory talent. Requires significant healthcare or pharmaceutical experience, managerial leadership, client communication, analytical skills, and occasional travel.

Leads strategic client engagement and sales enablement for pharmaceutical services, driving account growth, proposal success, revenue expansion, and senior client relationships. Partners with business development, marketing, operations, and scientific experts to develop evidence strategies, feasibility approaches, proposals, budgets, presentations, and bid defenses. Represents the organization at industry meetings and provides leadership across late-phase and real-world evidence initiatives.