Jobs at Tyk

Operate and improve Tyk Cloud, a multi-region Kubernetes platform. Responsibilities include automating infrastructure with Go, managing Kubernetes, AWS, databases, observability, security audits, and incident response. The SRE will expand platform capacity across regions and clouds, reduce operating costs, maintain documentation, participate in an on-call rotation, resolve incidents, support customers, and lead post-incident reviews.

Leads a Customer Success Engineering pod serving enterprise customers across AMER. Owns critical escalations and Zendesk queue health, mentors engineers, investigates complex distributed-system issues, and drives debugging, automation, documentation, and AI adoption. Builds senior customer relationships, partners with Product, Engineering, and Account Management, improves support processes, and participates in a 24/7 on-call rotation.

Owns growth marketing campaigns, product launches, and events end-to-end, including planning, asset creation, execution, follow-up, and performance reporting. The role coordinates across Marketing, Sales, and Product to drive pipeline and revenue, uses AI tools to improve productivity, and independently turns priorities into measurable plans. Responsibilities also include event logistics, campaign optimization, stakeholder coordination, and sharing performance insights.

The Senior Site Reliability Engineer at Tyk will optimize and maintain cloud platforms, enhance automation, and ensure high reliability across systems while collaborating cross-functionally and driving continuous improvements.

Senior technical leader in post-sales support owning high-severity escalations, debugging distributed systems, mentoring engineers, improving processes and automation, partnering with Product and Engineering, maintaining 24/7 on-call support, and driving long-term reductions in ticket volume and platform issues.

Own end-to-end pursuit of strategic enterprise accounts: win new logos and drive expansion via account plans, stakeholder mapping, structured qualification (e.g., MEDDPICC), technical and executive engagement, disciplined forecasting, CRM hygiene, and clean handoffs to Account Management and Customer Success.

Operate, maintain and improve the global Tyk Cloud platform: run production Kubernetes clusters, manage cloud infrastructure, automate operations, run on-call incident response, create monitoring and dashboards, conduct post-incident analysis, document SRE processes, and drive reliability, efficiency and multi-region/multi-cloud expansion.