Teams at Tyk

Leads a Customer Success Engineering pod serving enterprise customers across AMER. Owns critical escalations and Zendesk queue health, mentors engineers, investigates complex distributed-system issues, and drives debugging, automation, documentation, and AI adoption. Builds senior customer relationships, partners with Product, Engineering, and Account Management, improves support processes, and participates in a 24/7 on-call rotation.

Owns growth marketing campaigns, product launches, and events end-to-end, including planning, asset creation, execution, follow-up, and performance reporting. The role coordinates across Marketing, Sales, and Product to drive pipeline and revenue, uses AI tools to improve productivity, and independently turns priorities into measurable plans. Responsibilities also include event logistics, campaign optimization, stakeholder coordination, and sharing performance insights.

The Senior Site Reliability Engineer at Tyk will optimize and maintain cloud platforms, enhance automation, and ensure high reliability across systems while collaborating cross-functionally and driving continuous improvements.