Teams at Turo

Lead and manage a team overseeing subrogation and recovery efforts, ensuring compliance, relationship management, and strategy development while balancing customer experience and financial outcomes.

Investigate high-complexity vehicle claims, interpret policies, determine coverage, analyze damages, interview customers, negotiate claim resolutions, review escalations, recommend exceptions, and contribute to process improvements and special projects.

Manage outbound and inbound auto and property arbitration claims by investigating subrogation potential, preparing filings and hearing materials, coordinating with attorneys and partners, maintaining claim diaries and records, and driving timely recoveries while supporting process improvements and KPIs.