Jobs at Turnitin, LLC

Develop and optimize scalable Java backend services using AWS serverless technologies, REST APIs, distributed systems, and event-driven architectures. Contribute to frontend components, CI/CD pipelines, automated testing, documentation, and performance optimization. Collaborate with architects, product managers, and engineering leads across distributed teams, while mentoring junior engineers and maintaining high software quality standards.

Administer and optimize Zendesk and AWS Connect CX platforms, build automated routing and AI bot workflows, manage integrations and vendors, monitor AI performance and system health, produce reports/dashboards, enforce access and change management, and drive AI and automation initiatives to reduce tickets and improve customer experience.

Partners with Technology and Product leaders on budgeting, forecasting, monthly reporting, variance analysis, financial controls, and business decision support. Ensures accurate cost capture, accruals, provisions, and reporting in collaboration with Accounting. Provides financial insight, challenges stakeholders constructively, analyzes spend, headcount, vendor costs, and investments, supports annual budgeting, and improves business processes and reporting.

Partners with Technology and Product leaders on budgeting, forecasting, monthly reporting, variance analysis, and financial business partnering. Ensures accurate cost capture, accruals, provisions, controls, and reporting in collaboration with Accounting. Analyzes spend, headcount, vendor costs, and investment to identify trends, risks, and opportunities, while translating financial information into actionable recommendations and supporting annual budgets and process improvements.

Partners with Technology and Product leaders on budgeting, forecasting, monthly reporting, variance analysis, financial controls, and business decisions. Ensures accurate cost capture and financial results alongside Accounting. Analyzes spend, headcount, vendors, and investments; provides actionable recommendations; supports annual planning and process improvements; and acts as a trusted financial advisor to senior stakeholders.

Partners with Technology and Product leaders on budgeting, forecasting, monthly reporting, variance analysis, and financial business partnering. Ensures accurate cost capture, accruals, provisions, controls, and reporting in collaboration with Accounting. Analyzes spend, headcount, vendor costs, and investments, translating financial information into actionable recommendations. Supports annual budgeting, process improvements, ad hoc analysis, and senior stakeholder decision-making.

Prospect into new accounts, generate and qualify leads, nurture opportunities, and build sales pipeline for Turnitin’s education technology products. Responsibilities include market research, territory planning, multi-touch campaigns across social media, email, and phone, objection handling, stakeholder mapping, CRM updates, sales-team collaboration, and meeting KPI targets.

Design, build, and optimize scalable shared backend services using Java and serverless (AWS Lambda). Design RESTful APIs and event-driven systems, contribute frontend components as needed, improve performance and cost-efficiency, implement CI/CD and automated tests, mentor junior engineers, collaborate with cross-functional teams, and document shared components.

Design, implement, and maintain scalable serverless backend services for grading and feedback systems using AWS Lambda. Build RESTful APIs and event-driven microservices, optimize performance and cost, maintain CI/CD pipelines (GitHub Actions), troubleshoot production issues, conduct code reviews, and mentor junior engineers while collaborating with QA, Product, UX, and Support.

Design, implement, and maintain scalable serverless backend services using AWS Lambda. Build RESTful APIs and event-driven systems, optimize performance and costs, implement CI/CD with GitHub Actions, collaborate with cross-functional teams, troubleshoot production issues, conduct code reviews, and mentor junior engineers.

Design, develop, and maintain scalable serverless backend services (AWS Lambda) for grading and feedback. Build RESTful APIs and event-driven systems, optimize performance and cost, integrate with frontend teams, implement CI/CD with GitHub Actions, perform code reviews, mentor junior engineers, and troubleshoot production issues.

Manage commercial FP&A activities, including Tableau dashboards, sales commission and incentive calculations, revenue analysis, financial reporting, and performance insights. Partner with sales leaders and executives, administer incentive platforms, improve commercial data processes, and support strategic initiatives. The role requires strong Tableau expertise, experience with complex commission structures and SaaS revenue, advanced analytical skills, and cross-functional collaboration in a remote environment.

Maintains general ledgers for U.S. and international entities, prepares journal entries, balance sheet reconciliations, payroll postings, variance analyses, and cash forecasts. Supports month-end close, statutory accounts, tax reporting, audits, accounting providers, internal customers, and process improvements. The role requires strong organization, communication, Excel proficiency, accounting systems experience, and the ability to manage deadlines across multiple time zones.

Provide first-line technical and non-technical support for Turnitin products via email, phone, and live chat. Troubleshoot issues, coordinate with Engineering and Product teams on defects and releases, maintain and translate technical documentation, and build positive customer relationships. Manage multiple tasks in a fast-paced environment and work early/late hours and weekends as required.

Provide first-line technical and non-technical support for Turnitin products via email, phone, and live chat. Triage issues, coordinate with Engineering and Product Management, maintain documentation, and build positive customer relationships while handling multiple tasks and shift-based schedules.

Technical leader for platform engineering who designs and implements serverless and Kubernetes infrastructure, improves reliability and observability, evolves CI/CD and deployment workflows, mentors senior engineers, and drives platform modernization, cost efficiency, and developer experience improvements.

Prospect and qualify new business leads for account executives through market research and targeted multi-touch campaigns. Manage territory plans, update CRM (Salesforce), map decision-makers, mitigate objections, and achieve KPIs to build a qualified pipeline for sales handoff.

Prospect, qualify, and nurture new business leads for Turnitin by executing targeted inbound/outbound campaigns, conducting market research, developing territory plans, and handing off qualified opportunities to account executives while maintaining CRM records and meeting KPIs.

Prospect and qualify new business leads through targeted inbound/outbound campaigns, develop territory plans, maintain CRM records, and hand off qualified opportunities to account executives. Achieve KPIs while collaborating with sales teams and continuously improving sales, product, and market knowledge.

Drive new business by prospecting and qualifying leads for account executives. Execute data-driven multi-touch campaigns, map institutional decision-makers, update CRM, meet KPIs, and collaborate with sales to advance opportunities.