Jobs at Turnitin, LLC

Manages global Technical Support workforce operations by monitoring queues, assigning tickets, balancing workloads, coordinating real-time staffing and coverage, managing schedules, forecasting demand, planning capacity, and reporting operational metrics. Identifies escalation and service-level risks, supports cross-region coverage, and provides actionable recommendations to improve queue health, staffing, scheduling, and customer support performance.

Develops on-brand creative concepts and campaign assets across digital, web, social, print, video, and multilingual media. Responsibilities include creating icons, infographics, ebooks, product imagery, animations, and retouched photography; presenting concepts; collaborating with marketing, designers, and copywriters; following brand guidelines; and managing projects, deadlines, and SLA targets.

Leads a strategic sales region and team of Account Executives and Customer Success Managers. Owns ARR, new business, renewals, expansions, forecasting, pipeline performance, customer retention, and go-to-market strategy. Coaches leaders, develops talent, partners cross-functionally with Marketing and Product, improves operational discipline, and represents the company in the education technology market.

Lead a regional sales organization of Account Executives and Customer Success Managers, owning ARR, new business, renewals, expansions, forecasting, and customer retention. Develop go-to-market and territory strategies, coach teams, improve pipeline and forecast performance, and collaborate with Marketing, Product, and Enablement. Drive customer adoption, advocacy, operational discipline, and market growth across the education technology sector.

Leads a regional sales organization responsible for new business, renewals, expansions, customer success, and ARR growth. Develops go-to-market and territory strategies, coaches Account Executives and Customer Success Managers, manages forecasts and pipeline performance, and drives customer retention and advocacy. Partners with Marketing, Product, and Enablement while maintaining CRM discipline, analyzing performance metrics, and representing the company at industry events.

Leads a regional sales organization of Account Executives and Customer Success Managers, owning ARR, new business, renewals, expansions, forecasting, and customer retention. Develops go-to-market and territory strategies, coaches teams, improves pipeline and forecast performance, strengthens customer advocacy, and partners cross-functionally with Marketing, Product, and Customer Success. Represents the company in the education technology market and drives operational excellence across the customer lifecycle.

Provides Tier 1 technical and non-technical customer support through email, phone, and live chat. Resolves access and product issues, coordinates with Engineering and Product Management, maintains technical documentation, and supports positive customer relationships. The role requires strong communication, problem-solving, organization, computer skills, and flexibility for weekend and nonstandard hours.

Provide Tier 1 technical and non-technical support through email, phone, and live chat. Resolve access and product issues, coordinate with Engineering and Product Management, maintain customer relationships, and assist with technical documentation. The role requires strong communication, problem-solving, organization, computer skills, English fluency, and flexibility for weekend and early or late-hour work.

Executes localized B2B marketing campaigns across the UK, Ireland, Australia, New Zealand, and Hong Kong. Responsibilities include regional research and planning, demand generation, event and webinar support, content localization, sales alignment, vendor and budget coordination, KPI reporting, customer advocacy, and campaign documentation. The role requires collaboration across UK and Australian time zones and experience with marketing automation, CRM tools, campaign performance analysis, and higher education or technology markets.

Executes localized B2B marketing campaigns across the UK/Ireland and Australia, New Zealand, and Hong Kong. Responsibilities include market research, campaign and event coordination, content localization, sales alignment, vendor and budget coordination, KPI reporting, customer advocacy support, and maintaining project documentation. The role requires collaboration across UK and Australian time zones and experience with marketing automation, CRM tools, and data-informed campaign optimization.

Executes localized B2B marketing campaigns, events, webinars, sponsorships, and content across the UK/I and ANZHK regions. Collaborates with sales, digital, events, product, and customer teams; supports market research, campaign localization, vendor and budget coordination, lead handoffs, customer advocacy, and KPI reporting. The role requires managing multiple regional priorities, maintaining campaign documentation, and aligning work across UK and Australian time zones.

Executes integrated regional marketing campaigns across the UK, Ireland, Australia, New Zealand, and Hong Kong. Responsibilities include market research, campaign localization, event and webinar support, sales alignment, vendor and budget coordination, KPI reporting, customer advocacy, and maintaining marketing project documentation. The role requires collaboration across UK and Australian time zones and experience with B2B marketing, marketing automation, CRM platforms, and higher education or technology markets.

Maintains general ledgers for US and international entities, prepares journal entries, balance sheet reconciliations, variance analyses, and payroll postings. Supports month-end close, statutory accounts, audits, tax reporting, cash management, forecasting, and accounting process improvements. Works with outsourced accounting providers and cross-functional teams across multiple time zones while helping strengthen internal controls and meet reporting deadlines.

Own the modernization of Turnitin’s Revenue Operations analytics foundation by migrating Alteryx workflows to tested dbt models on Redshift. Build governed data marts, manage orchestration and monitoring with Dagster or Airflow, optimize warehouse performance, troubleshoot data issues, and support revenue initiatives such as customer health scoring, churn prediction, and lead scoring. Collaborate with Sales, Marketing, Customer Experience, and Finance while improving documentation, data quality, and analytics engineering practices.

Build and maintain governed analytics foundations for Revenue Operations. Migrate Alteryx workflows into tested dbt models on Redshift, design certified data marts, manage Dagster or Airflow orchestration, and optimize warehouse performance. Investigate data issues across reporting, models, and business processes. Support account-based marketing, customer health scoring, churn prediction, and lead scoring initiatives while applying AI and LLM tools thoughtfully.

Plans, executes, and evaluates virtual and in-person B2B events, including webinars, conferences, workshops, and roundtables. Coordinates budgets, vendors, logistics, speakers, content, and event marketing campaigns. Collaborates with marketing, sales, creative, and solutions engineering teams, manages partner relationships, and analyzes attendance, lead generation, and survey data to improve event performance.

Administers the full bid lifecycle, including security questionnaires, RFPs, tenders, procurement portals, tracking systems, and proposal documentation. Maintains and optimizes the central knowledge repository, curates verified response content, coordinates subject-matter experts, and supports quality assurance reviews. The role collaborates with Product, Marketing, Legal, Sales, and Bid Management teams to deliver accurate, compliant, on-time submissions while improving templates and processes through win/loss feedback.

Manages the end-to-end administrative lifecycle for RFPs, tenders, security questionnaires, and procurement submissions. Maintains procurement portals, tracking systems, tender monitoring, and a secure, searchable knowledge repository. Coordinates cross-functional subject matter experts, edits and standardizes proposal content, manages templates and master responses, supports quality reviews, and ensures accurate, timely, compliant submissions. The role also incorporates bid feedback to improve future response materials.

Supports global indirect tax compliance by preparing VAT and sales tax returns, gathering financial data, researching tax technology, improving order-to-cash processes, identifying tax opportunities and risks, supporting tax audits, and monitoring regulatory changes. The role collaborates with Accounting, Accounts Receivable, Accounts Payable, Collections, Legal, and the Indirect Tax team.

Build and operate AI agents, automations, integrations, and knowledge-grounded workloads for Revenue Operations. Responsibilities include prompt development, retrieval systems, evaluation, knowledge curation, monitoring, troubleshooting, API integrations, documentation, security reviews, production releases, and continuous improvement. The role communicates AI capabilities and limitations to nontechnical stakeholders while contributing to an AI orchestration platform.