Jobs at Turnitin, LLC

Design, build, and optimize scalable shared backend services using Java and serverless technologies (AWS Lambda). Design RESTful APIs and event-driven systems, contribute to frontend components, implement and maintain CI/CD, ensure high code quality through testing and reviews, mentor junior engineers, collaborate with cross-functional distributed teams, and produce documentation for shared components.

Partner with Engineering and Product leaders to analyze delivery data, improve planning and tooling (Atlassian ecosystem), define delivery metrics and dashboards, support quarterly planning, identify risks/dependencies, and drive process and workflow improvements to increase predictability and delivery performance.

Investigate and analyze misuse of Turnitin products, detect essay mills/contract cheating, monitor misuse reports, identify anomalies and security holes, produce regular and ad-hoc investigation reports, document processes, support Technical Support projects, and help deliver Misuse team OKRs.

Lead QA efforts by defining test strategies, creating automation frameworks, designing and executing automated and manual tests, triaging defects, integrating CI/CD/Continuous Testing, mentoring peers, and leveraging generative AI to optimize test scripting and datasets.

Administer and optimize Zendesk and AWS Connect CX platforms, build automated routing and AI bot workflows, manage integrations and vendors, monitor AI performance and system health, produce reports/dashboards, enforce access and change management, and drive AI and automation initiatives to reduce tickets and improve customer experience.

Support development and execution of global marketing campaigns: create plans, track progress and KPIs, coordinate localisation, manage Salesforce campaign hierarchies, optimise performance via data and A/B tests, maintain Asana project infrastructure and documentation, champion AI tools, and report recommendations to stakeholders.

Support Engineering leadership by analyzing delivery data, improving planning and tooling, defining delivery metrics and dashboards, standardizing Jira/Confluence workflows, and driving continuous process and governance improvements to increase predictability and delivery effectiveness.

Support global marketing campaign planning and execution: develop campaign plans, track performance, coordinate localisation, manage Asana workflows, create Salesforce campaigns, analyse KPIs, run A/B tests, and drive process improvements across regional teams.

Support sales teams with day-to-day operations, intake and resolve sales ops cases, document and standardize end-to-end sales processes, design decision logic and automated quality checks, maintain SOP knowledge base, and create orchestration-ready process blueprints to enable automation and AI assistance.

Manage a portfolio of higher-education accounts to drive adoption, secure renewals, identify upsell/cross-sell opportunities, and deliver measurable outcomes. Build executive relationships, run data-driven business reviews, monitor customer health, represent customer feedback internally, and champion advocates for case studies and referrals.

Define and mature Engineering Operations by building observability, dashboards, telemetry, and operational analytics; improve alerting, incident/problem/change management; connect systems and data; implement automation and AI-enabled workflows to improve service reliability and operational visibility across engineering teams.

Build and optimize scalable shared backend services using Java and serverless technologies. Design RESTful APIs and event-driven systems, contribute to frontend components, improve performance and cost-efficiency, maintain CI/CD pipelines, mentor junior engineers, enforce testing and code-quality practices, and document shared components.

Support development and execution of global marketing campaigns: build campaign plans, track performance, coordinate localisation, manage Salesforce campaign hierarchies, optimize workflows and Asana-based project infrastructure, analyze KPIs, run A/B tests, and communicate progress to stakeholders.

Partner with Engineering and Product leaders to analyze delivery data, improve planning and tooling, define delivery metrics and dashboards, support quarterly/annual planning, identify risks and dependencies, standardize Jira/Confluence workflows, and drive continuous improvement of engineering delivery processes and operational reporting.

Drive new-business acquisition and strategic cross-sell within K-12, higher ed, and assessment markets. Own full sales cycle, build executive relationships, deliver consultative solutions, manage pipeline/forecasting in Salesforce, collaborate cross-functionally, and travel up to 25% to close complex deals.

Lead multiple technical support teams to deliver user support, manage escalations and outages, track KPIs, drive continuous improvement, coach and develop staff, partner cross-functionally on processes and projects, and deputise for the Global Support Director.

Drive Engineering Operations by building observability, dashboards, and operational analytics; improve alerting, incident/problem/change processes; connect systems and data; and enable automation and AI-enabled workflows to improve service reliability across a large-scale SaaS environment.

Manage end-to-end multi-country APAC payroll using CloudPay and vendors, ensure statutory compliance, perform reconciliations and tax reporting, coordinate year-end processes, partner with HR/Finance/Legal, and respond to employee inquiries.

Create conversion-focused content across paid ads, emails, landing pages, blogs, and customer stories. Lead A/B testing, SEO-driven keyword research, and analytics-based optimization. Manage content calendar, collaborate with stakeholders and agencies, edit copy for brand consistency, and deliver projects to deadline to drive campaign performance.

Customer-facing Solutions Engineer who leads technical discovery, designs and demos product solutions, supports sales and customer success with RFIs/RFPs, represents the product at events, and collaborates internally to align technical solutions with customer needs.