Teams at Turnitin, LLC

Provide first-line technical and non-technical support for Turnitin products via email, phone, and live chat. Troubleshoot issues, coordinate with Engineering and Product teams on defects and releases, maintain and translate technical documentation, and build positive customer relationships. Manage multiple tasks in a fast-paced environment and work early/late hours and weekends as required.

Provide first-line technical and non-technical support for Turnitin products via email, phone, and live chat. Triage issues, coordinate with Engineering and Product Management, maintain documentation, and build positive customer relationships while handling multiple tasks and shift-based schedules.

Technical leader for platform engineering who designs and implements serverless and Kubernetes infrastructure, improves reliability and observability, evolves CI/CD and deployment workflows, mentors senior engineers, and drives platform modernization, cost efficiency, and developer experience improvements.