Teams at Turaco

The Customer Operations Associate acts as a liaison between Turaco and its customers, answering inquiries, processing claims, and promoting products to enhance customer experience and meet sales targets.

Lead a team of Customer Operations Associates, manage performance, optimize operations, and enhance customer experience in a fast-paced insurance environment.

Handle inbound customer inquiries about products and claims, register customers and perform data entry, upsell and close sales calls, meet customer operations metrics, and investigate/process insurance claims while detecting fraud and coordinating with providers and colleagues.