Teams at Tryon Medical Partners

Owns the design, configuration, reporting, testing, maintenance, and governance of patient access contact center technology. Manages IVR and self-service workflows, queue routing, dashboards, call quality, vendor coordination, license optimization, incident escalation, and integrations. Partners with IT, infrastructure, carriers, and vendors to maintain reliable patient-facing voice operations, improve access performance, and support launches, changes, and disaster recovery requirements.

Leads the strategy, governance, roadmap, vendor management, transformation portfolio, and investment priorities supporting scalable patient access. Oversees access technology, digital access, automation, workforce enablement, clinician capacity, and performance infrastructure. Partners across patient access, clinical access, operations, IT, infrastructure, and vendors to implement measurable improvements, establish accountability, and develop the enablement organization.

Provides outpatient general dermatology care, including diagnosing and treating dermatologic conditions, conducting skin exams and biopsies, performing in-office procedures, creating treatment plans, educating patients, documenting care in athenahealth, and collaborating with specialists. The role is available full-time or part-time in a physician-led practice in Charlotte, North Carolina.