Jobs at Trustonic

Provides global technical support for Trustonic’s SaaS platform by troubleshooting customer issues across production and non-production environments, managing support cases, communicating solutions, documenting knowledge, testing releases, and improving customer-facing documentation. Collaborates with engineering, product, and support teams while using SQL, Linux, Git, APIs, scripting, AWS, JIRA, and Zendesk to resolve complex technical problems.

Owns monthly cost reviews, variance analysis, budgeting, forecasting, cost modeling, KPI dashboards, and commercial insight. Partners with budget holders to control spending and identify efficiencies. Supports transaction due diligence, financial data-room management, reconciliations, working-capital analysis, strategic projects, and Finance process improvements. Requires strong financial modeling, stakeholder management, controls, reporting, and commercial analysis skills.

Leads and develops an APAC Technical Account Management team while serving as a senior technical advisor to strategic customers. Responsibilities include customer relationship management, technical escalations, root-cause analysis, solution adoption, onboarding, retention, growth, and cross-functional product alignment. The role develops scalable TAM processes, playbooks, and performance metrics; guides OEM integrations, secure device technologies, APIs, and cloud platforms; and translates customer feedback into product roadmap opportunities. Travel is approximately 25–40% globally.

Partners with APAC commercial teams to provide technical pre-sales expertise, including discovery, solution design, demonstrations, proposals, technical qualification, and customer handoff. Builds relationships with enterprise customers across smartphone, telecom, and SaaS ecosystems; translates requirements into scalable solutions involving APIs, cloud platforms, secure technologies, and device locking. Supports proofs of concept, implementation transitions, customer success, and continuous improvement of pre-sales tools and processes.

Supports global technical operations by testing and certifying mobile devices, configuring customer and OEM accounts, provisioning services, processing SLA-driven requests, and maintaining operational documentation. Uses Zendesk and JIRA while testing automation, scripts, and GenAI tools. Identifies operational issues, contributes to process improvements, communicates with customers and internal teams, and ensures accurate completion of technical tasks.

Performs mobile device testing, certification, customer account configuration, OEM tenant setup, provisioning, lifecycle updates, and low-complexity customer service requests within SLAs. Follows runbooks, maintains documentation, identifies operational issues, and supports automation, scripting, GenAI tools, and process improvements. Uses Zendesk and JIRA while collaborating with Technical Operations, Technical Support, and process optimization teams to resolve requests accurately and efficiently.

Manage strategic APAC customer relationships as a technical advisor, supporting implementation, integrations, incident resolution, adoption, retention, and growth. Lead technical discussions, root-cause analyses, customer reviews, corrective action plans, and cross-functional coordination with Sales, Product, Engineering, Support, and Delivery teams. The role focuses on Trustonic’s device-locking platform, OEM integrations, secure firmware, APIs, and customer systems, with approximately 25–40% global travel.

Analyze large-scale datasets to transform business questions into actionable insights. Build real-time analytics pipelines, automated queries, interactive dashboards, embedded analytics, and AI-enabled reporting. Prepare datasets for machine learning, support feature stores and model monitoring, establish data governance and quality controls, and maintain metadata documentation. Collaborate with Product, Engineering, DevOps, and Data teams to deliver scalable SaaS analytics solutions across global markets.

Design, build, debug, and operate secure, scalable AWS backend services and microservices. Develop Python-based Lambda applications, event-driven workflows, APIs, and data integrations using services such as SQS, Step Functions, AppSync, PostgreSQL, and Redis. Contribute to architecture, code reviews, testing, CI/CD, observability, production support, incident response, and performance improvement across distributed systems. Collaborate with Product, QA, DevOps, and engineering teams to deliver reliable platform capabilities.

Lead and grow a Technical Account Management team to drive customer success for Trustonic solutions. Act as senior technical advisor for strategic customers, resolve complex technical issues across mobile devices, OEM integrations, firmware and cloud, influence product roadmap, and support adoption, retention and expansion. Establish processes, playbooks, and KPIs while coordinating cross-functional teams and managing escalations and RCA.

Lead and develop a Technical Account Management team to ensure strategic customers adopt, operate, and expand Trustonic solutions. Act as senior technical advisor for complex handset, OEM, firmware and cloud integrations; manage escalations, drive RCA, influence product roadmap, and partner with Sales, Product, and Delivery to deliver measurable customer outcomes and growth.