Teams at Trustonic

Leads and develops an APAC Technical Account Management team while serving as a senior technical advisor to strategic customers. Responsibilities include customer relationship management, technical escalations, root-cause analysis, solution adoption, onboarding, retention, growth, and cross-functional product alignment. The role develops scalable TAM processes, playbooks, and performance metrics; guides OEM integrations, secure device technologies, APIs, and cloud platforms; and translates customer feedback into product roadmap opportunities. Travel is approximately 25–40% globally.

Partners with APAC commercial teams to provide technical pre-sales expertise, including discovery, solution design, demonstrations, proposals, technical qualification, and customer handoff. Builds relationships with enterprise customers across smartphone, telecom, and SaaS ecosystems; translates requirements into scalable solutions involving APIs, cloud platforms, secure technologies, and device locking. Supports proofs of concept, implementation transitions, customer success, and continuous improvement of pre-sales tools and processes.

Supports global technical operations by testing and certifying mobile devices, configuring customer and OEM accounts, provisioning services, processing SLA-driven requests, and maintaining operational documentation. Uses Zendesk and JIRA while testing automation, scripts, and GenAI tools. Identifies operational issues, contributes to process improvements, communicates with customers and internal teams, and ensures accurate completion of technical tasks.