Teams at Trustonic

Provides global technical support for Trustonic’s SaaS platform by troubleshooting customer issues across production and non-production environments, managing support cases, communicating solutions, documenting knowledge, testing releases, and improving customer-facing documentation. Collaborates with engineering, product, and support teams while using SQL, Linux, Git, APIs, scripting, AWS, JIRA, and Zendesk to resolve complex technical problems.

Owns monthly cost reviews, variance analysis, budgeting, forecasting, cost modeling, KPI dashboards, and commercial insight. Partners with budget holders to control spending and identify efficiencies. Supports transaction due diligence, financial data-room management, reconciliations, working-capital analysis, strategic projects, and Finance process improvements. Requires strong financial modeling, stakeholder management, controls, reporting, and commercial analysis skills.

Leads and develops an APAC Technical Account Management team while serving as a senior technical advisor to strategic customers. Responsibilities include customer relationship management, technical escalations, root-cause analysis, solution adoption, onboarding, retention, growth, and cross-functional product alignment. The role develops scalable TAM processes, playbooks, and performance metrics; guides OEM integrations, secure device technologies, APIs, and cloud platforms; and translates customer feedback into product roadmap opportunities. Travel is approximately 25–40% globally.