Jobs at Trustly

Partner with managers and employees on HR expertise, employee relations, HR operations, organizational changes, and employee lifecycle initiatives. Maintain accurate HR records and HRIS data, manage HR tickets, support performance and development programs, ensure employment-law compliance, and help build scalable People frameworks, documentation, and automated processes for a global organization.

Manage month-end and year-end close for assigned entities, including journals, reconciliations, schedules, financial variance commentary, and audit support. Apply IFRS expertise in an industry setting, contribute to finance projects and process improvements, and collaborate with Reporting, Tax, Treasury, and FinOps teams.

Own month-end and year-end close processes for assigned entities, preparing journals, reconciliations, supporting schedules, and financial variance commentary. Support audits, apply IFRS accounting standards, participate in finance projects, improve processes, and collaborate across Reporting, Tax, Treasury, and Finance Operations. The role requires a qualified accountant with industry experience, strong analytical and organizational skills, and the ability to work independently in an international environment.

Leads risk and fraud analytics covering loss attribution, fraud investigations, recovery strategy, loss forecasting, merchant collateral sizing, and return-rate monitoring. Produces monthly loss reporting and merchant scorecards, evaluates proposed risk rule impacts, forecasts portfolio losses, explains variance, and presents recommendations to risk, finance, commercial, and compliance stakeholders. Manages analysts and guides data-driven decisions across payments risk portfolios.

Leads risk operations and compliance teams managing alerts, case investigations, representment, collections handoffs, return-rate monitoring, bank-partner responses, controls testing, audit evidence, fraud escalations, quality assurance, service levels, and operational capacity. The role owns procedures, remediation plans, analyst performance, workflow improvements, and compliance with NACHA thresholds and internal risk limits.

Own month-end and year-end close for assigned entities, including journals, reconciliations, schedules, and financial reporting commentary. Support external audits, apply IFRS in a commercial environment, contribute to finance projects and process improvements, and collaborate across Reporting, Tax, Treasury, and Finance Operations.

Manages payment prioritization, cash forecasting, and daily, weekly, and monthly bank reconciliations. Investigates unmatched transactions, returned payments, and duplicate entries; reconciles AP subledgers to the general ledger; and prepares month-end schedules. Supports payment platform and process improvements, operational metrics, controls, and expansion into new currencies and countries. Collaborates with Treasury, Accounts Payable, Accounting, internal stakeholders, and vendors.

The Senior Accountant will manage month, quarter, and year-end close activities for US entities, including journal entries, reconciliations, financial reporting, cash and treasury accounting, tax compliance, audits, and internal controls under US GAAP. The role will also support ERP and process automation initiatives, SOX readiness, and cross-functional collaboration with payroll, FP&A, accounts payable, tax advisors, and global finance teams.

Own general ledger accounting and financial reporting for Trustly entities in the Americas. Responsibilities include month- and year-end close, journal entries, reconciliations, US GAAP reporting, audit coordination, internal controls, compliance, process improvement, and collaboration with Tax, Treasury, FP&A, and other finance teams.

Own end-to-end accounts payable processing, including vendor invoice processing, vendor record maintenance, tax documentation, employee expenses, corporate card reconciliation, cash forecasting, and payment coordination. Partner with Procurement, Treasury, vendors, and internal stakeholders; support system implementations, process transitions, reporting, and continuous improvement across global FinOps operations.

Own customer risk relationships for a portfolio of payments clients, including reporting, approval thresholds, guarantee tiers, remediation, and risk reviews. Shape new deals by assessing volumes, losses, controls, pricing, risk appetite, exposure caps, collateral, and pilots. Explain expected-loss assumptions and performance trends to customers and internal teams, influence pricing and product decisions, support proposals and due diligence, and enable commercial teams. Travel up to 25% in the US and Canada.

Re-engineer business workflows for AI, automation, and virtual-agent deployment. Establish operational baselines, map processes, identify bottlenecks, redesign workflows, and build Finance-validated business cases. Track speed and quality metrics, guide production rollouts, identify regulated workflows requiring compliance review, and lead frontline change management, training, and communication. The role initially focuses on redesigning a Customer Operations disputes or chargebacks workflow.

Own company-wide AI adoption through cohort rollouts, champion networks, enablement resources, training, and communications. Build and govern Trustly’s knowledge taxonomy, source-of-truth standards, ownership workflows, and content review processes. Evaluate and implement a next-generation knowledge platform, migrate fragmented content, and connect reliable knowledge sources to Claude and other AI tools. Partner with Governance and Compliance on content classification, access control, and regulated data handling.

Lead and mentor a team building, deploying, and monitoring machine learning models for fraud, account takeover, and ACH return risk. Develop production models and real-time features, design experiments, quantify financial impact, and own model performance and governance. Partner with Risk, Product, Engineering, and Finance on decisioning strategy, loss forecasting, explainability, and system reliability. Hire and develop technical talent while presenting model performance, risks, and roadmap recommendations to senior stakeholders.

Lead and mentor Data Scientists and Machine Learning Engineers while building production models for fraud, ACH return risk, and account takeover. Own the model roadmap, experimentation, monitoring, governance, and financial impact of risk decisions. Partner with Risk, Product, Engineering, Finance, and executive stakeholders to optimize approval rates, fraud losses, customer experience, and merchant outcomes in a low-latency payments environment.

Owns end-to-end billing operations for the US and Brazil markets, including customer setup, W9/W8 documentation, billing accuracy, and coordination with Product, Account Management, and FinOps teams. The role also supports customer implementations, responds to billing inquiries, tracks operational metrics, and drives process improvements. Candidates should have billing experience, strong Excel and analytical skills, attention to detail, fluency in English and Portuguese, and the ability to work independently in a fast-paced environment.

Analyze and optimize payment products through A/B and multivariate testing, data modeling, machine learning classification, KPI development, dashboards, and deep-dive analysis. Partner with global Product and Data Engineering teams to improve product strategy, data quality, feature tracking, and reporting. Translate technical findings into business recommendations and mentor stakeholders on experimentation and data interpretation.

Own and optimize a portfolio of strategic financial services merchants. Analyze performance data, benchmark results, recommend improvements, and drive implementation through measurable outcomes. Lead complex technical onboarding, support merchant escalations, and collaborate with Sales, Account Management, Product, Finance, and Legal/Compliance. The role requires payments industry expertise, knowledge of remittance, foreign exchange, banking payment flows, and financial services regulations, plus regular travel within Europe.

Owns entity-level compliance assurance across Trustly’s EU and UK licensed entities. Responsibilities include validating regulatory testing scope, managing assurance opinions, reporting findings to Boards and regulators, maintaining issue registers and audit trails, supporting assurance planning, and tracking control health through KRIs. The role requires preserving second-line independence while coordinating with domain assurance managers, ERM, Internal Audit, senior management, and regulatory authorities.

Leads Trustly’s global information security and IT organizations, defining security strategy, architecture, risk management, compliance, SOC operations, incident response, and resilience programs. Oversees enterprise IT, infrastructure, workplace technology, vendors, disaster recovery, and AI-driven productivity initiatives. Advises the executive team and Board on cyber risk, regulatory requirements, and technology resilience while managing global teams and relationships with regulators, auditors, and strategic partners.