Jobs at Trupanion

Lead Trupanion’s digital acquisition strategy across paid media, SEO, email, and SMS to grow qualified traffic and member enrollment. Oversee channel strategy, audience segmentation, campaign execution, testing, optimization, media investment, agency relationships, and cross-functional partnerships. Manage and develop the acquisition team while using customer and performance data to guide growth decisions and improve acquisition efficiency.

Provides Workday HRIS administration, including employee lifecycle transactions, system maintenance, audits, reporting, documentation, ticket triage, and onboarding/offboarding coordination. Supports internal users, resolves HR inquiries, protects confidential information, and improves HR operations processes through cross-functional collaboration and continuous improvement.

Manage workforce identities, accounts, roles, entitlements, and access governance across enterprise applications. Support joiner, mover, and leaver processes, access reviews, RBAC, privileged access management, authentication troubleshooting, application onboarding, automation, and audit-ready documentation. The role administers Microsoft Entra ID and Active Directory, uses CyberArk and Lumos, investigates access issues, and collaborates with IT, security, HR, application owners, and business teams.

Develop and optimize acquisition-focused email and SMS campaigns that convert prospective pet owners into members. Own customer journeys, audience segmentation, copywriting, campaign execution, testing, deployment, and performance analysis. Partner with eCommerce teams, use customer and campaign data to identify opportunities, and continuously improve messaging, timing, sequencing, personalization, and conversion performance.

Leads operations, governance, security, integrations, upgrades, and continuous improvement for the Workday platform across HCM, Payroll, Finance, Adaptive, and Performance. Manages the Workday support team and vendor partners, ensures data integrity and SOX/ITGC compliance, oversees tenant administration and change management, and advises business units on scalable Workday solutions. The role also supports integrations, configuration, testing, documentation, and enterprise transformation initiatives.

Owns technology portfolio resource and capacity planning, forecasting, governance, financial tracking, executive dashboards, KPI reporting, and decision support. Partners with Technology and Finance leaders to identify risks, dependencies, staffing needs, and investment opportunities. The role also improves PMO processes, data quality, reporting automation, and PPM tools while supporting portfolio prioritization and investment planning.

Leads Microsoft identity, security, endpoint management, and Zero Trust architecture. Designs and implements Entra ID, Intune, Autopilot, Defender, authentication, identity governance, and secure access solutions. Drives Active Directory modernization, passwordless authentication, GPO migration, cloud endpoint transformation, and Zscaler coexistence initiatives. Develops PowerShell and Microsoft Graph automation, establishes governance standards, and partners with technology, security, compliance, infrastructure, service desk, and business teams to execute the Microsoft platform roadmap.

Supports security operations and incident response through alert monitoring, threat investigation, containment, evidence preservation, threat intelligence, threat hunting, vulnerability prioritization, automation, and case management. The role investigates identity, endpoint, cloud, email, network, application, third-party, AI, and breach-related security events; coordinates remediation with asset owners; maintains security metrics and documentation; and participates in business-hour coverage and on-call escalation.

Owns the design, administration, optimization, and operational maturity of Microsoft 365 E5, Intune, SCCM, endpoint management, application deployment, patching, and security capabilities. The role leads endpoint modernization, application packaging, compliance reporting, automation, governance, technical roadmaps, and Tier 3 support while partnering with infrastructure, security, compliance, service desk, and business teams.

Leads complex, enterprise-wide technology programs involving multiple projects and workstreams. Responsibilities include defining program roadmaps and governance, coordinating project managers and vendors, managing schedules, dependencies, risks, issues, budgets, and changes, and providing consolidated status reporting. The role also mentors project leaders, resolves cross-functional conflicts, and supports organizational change readiness.

Leads day-to-day accounts payable operations while supporting accounts receivable, procurement, commissions, treasury, and financial reporting. Responsibilities include invoice processing, reconciliations, payment preparation, commission validation, system changes, data analysis, audits, regulatory filings, internal controls, and process improvements. Serves as the senior AP resource and manager backup, coordinating priorities, resolving escalations, identifying risks, and ensuring accurate, timely, GAAP-compliant processes.

Owns Zuora administration, configuration, testing, integrations, billing operations, payment optimization, compliance, and cross-functional billing projects. The role translates business requirements into scalable billing solutions, supports product launches, troubleshoots platform issues, improves collections, reduces failed payments, and advises leadership on billing technology strategy.

Build and manage relationships with veterinary hospitals across the Coastal Houston territory. Educate veterinarians and staff about Trupanion pet insurance, promote hospital adoption, conduct marketing sessions, and grow policy enrollment. The Territory Partner operates as an independent business owner, earning commissions and residual income from active policies while covering startup, travel, food, and marketing expenses.

Operates an independent territory partnership representing Trupanion pet health insurance in West Houston. Builds relationships with veterinary hospitals, educates veterinarians and staff, conducts marketing sessions, and drives policy enrollments. Compensation is commission-based with monthly residual income from active policies. The opportunity requires business investment, travel, and operating as an authorized representative within the assigned territory.

Build and operate an independent Trupanion territory business in the greater Madison area. Develop relationships with veterinary hospitals, educate veterinary professionals about Trupanion pet insurance, market the product, and grow policy enrollment. The role offers commission and residual income but requires investing significant time, local travel, and startup expenses. Partners must dedicate at least 40 hours weekly and obtain a Property and Casualty insurance license.

Own and grow an exclusive Milwaukee territory representing Trupanion pet medical insurance. Build relationships with veterinary hospitals, educate veterinary professionals, market the product, and drive policy enrollments. The role is an independent business ownership opportunity requiring at least 40 hours weekly, local residence, travel for hospital presentations, and Property and Casualty licensing. Compensation is commission-based with monthly residual income, and startup expenses are approximately $1,000 per month during the first year.

Manage and grow veterinary clinic partnerships across the Czech Republic, generating pet insurance leads and sales. Recruit and activate clinics, maintain sales performance, support claims processing, troubleshoot system issues, and serve as the primary partner contact. Plan territory visits, report clinic performance, provide market intelligence, attend industry events, and collaborate with marketing, sales, and operations teams. The role is home-based and requires travel throughout the assigned territory.

Leads AI enablement and solution delivery across Finance, including identifying use cases, training employees, designing AI-enabled workflows, integrating ERP and finance systems, and managing data readiness, governance, controls, and audit compliance. Builds solutions for FP&A, close, revenue, audit, and procurement while measuring efficiency, automation, forecast accuracy, and reduced manual effort. Partners with Technology, Data, and enterprise AI stakeholders to align strategy and implementation.

Build and operate an independent Trupanion territory business in Southern Idaho. Develop relationships with veterinary hospitals, educate veterinarians and staff about Trupanion pet insurance, market the product, and drive policy enrollments. The Territory Partner works full time, manages local business-building activities, conducts hospital presentations, and earns commissions plus residual income. The role requires residing in Southern Idaho, obtaining a Property and Casualty license, and covering startup-related travel, meals, and marketing expenses.

As a Territory Partner, you will represent Trupanion's pet health insurance, building relationships with veterinarians and educating them about the benefits of insurance for their clients.