Teams at TrueCommerce

Owns strategic relationships with high-value enterprise customers, driving retention, renewals, expansion, adoption, and revenue growth. The role manages executive relationships, success plans, customer health, negotiations, business reviews, and cross-functional issue resolution. Responsibilities include maintaining CRM records, identifying churn risks, building expansion pipeline, and advising customers on complex SaaS and integration environments. The manager must exceed retention and upsell targets while serving as the customer advocate internally.

Own and grow a portfolio of existing clients across Europe, serving as the primary relationship owner and trusted advisor. Drive revenue, bookings, upsell, cross-sell, pipeline generation, account expansion, and customer satisfaction. Collaborate cross-functionally on delivery and customer success while identifying process improvements. The role requires remote work across EMEA, approximately 20% travel, and adoption of AI-enabled sales technologies. Experience with SaaS, EDI, ERP, or supply chain solutions is desirable.

Establishes and tests EDI connectivity for new trading partners, maintains mapping specifications and test instructions, manages partner relationships, and troubleshoots production communication errors. The role requires expertise in connectivity methods such as FTP, AS2, and VAN, familiarity with X12 and XML file formats, SOP contributions, and English communication skills. This is an onsite position in Ho Chi Minh City with day or split-shift scheduling.