Trovy Benefits Overview

Serve as the front-line contact for customers during onboarding and HELOC support. Handle inbound calls, emails, and chats; collect, verify, and organize documents; update loan origination and support systems; troubleshoot portal access; track SLAs; escalate compliance issues; and relay customer feedback to product and operations teams.

Own Trovy's internal operations product experience powering lending operations. Lead end-to-end development of loan administration, servicing, and agent tooling; define requirements and specs; prioritize roadmap; create documentation and training; identify automation opportunities; map and improve workflows; build dashboards and reporting for operational visibility; maintain data flows and translate data into actionable insights for operations leadership.

Owner of operational analysis, process design, and execution. Pull and analyze data, design SOPs and workflows, enable operations with training and feedback loops, scope automation, build dashboards/KPIs, manage vendor relationships, and run cross-functional projects end-to-end in an early-stage fintech.