Trovy Benefits Overview

Provide front-line support to customers throughout HELOC onboarding and draw requests. Responsibilities include answering calls, emails, and chats; collecting, verifying, organizing, and uploading documents; guiding identity verification; updating loan records; troubleshooting portal issues; sending status notifications; tracking cases and SLA metrics; and escalating compliance concerns. The role also collaborates with operations and product teams to improve workflows and communicate customer feedback.

Own and scale Trovy’s affiliate marketing and direct partnership programs, including partner recruitment, negotiation, contracting, commissions, tracking, compliance, and performance optimization. Build SEO and AI search strategies, manage co-marketing and embedded-offer programs, oversee vendors, and develop partnerships with real estate, home improvement, contractor, and homeowner-focused businesses. Ensure referral structures comply with RESPA Section 8 and applicable state regulations while improving acquisition efficiency.

Design and build marketing websites, landing pages, campaign microsites, and interactive experiences from Figma through production. Ship and deploy code with AI coding tools, extend the design system, integrate analytics, and iterate based on conversion metrics. Collaborate with product design, engineering, marketing, and legal teams while ensuring compliant financial disclosures and trustworthy customer experiences.