Jobs at Triptease

Manage a portfolio of 25–35 mid-market hotel accounts for a B2B SaaS platform. Responsibilities include driving adoption and customer outcomes, using data to provide recommendations, leading renewals and expansion, identifying risks, delivering training, coordinating with internal teams, and developing customer advocacy. The role requires fluent English and Thai, commercial ownership, technical curiosity, strong communication, and self-directed work in a distributed environment.

Own the global People function across five legal entities and approximately 16 countries. Responsibilities include multi-country payroll coordination, HRIS and EOR administration, employment law compliance, employee relations, manager coaching, benefits and vendor administration, engagement surveys, culture initiatives, performance reviews, reporting to senior leadership, and office management. The role also focuses on building efficient, AI-enabled HR processes.

Manage a portfolio of 25–35 mid-market hotel accounts, acting as a strategic advisor to improve digital guest experiences, direct bookings, and revenue. Own onboarding, adoption, retention, renewals, and expansion opportunities. Use platform data to provide recommendations, lead training, collaborate with internal teams, and advocate for customers. The role requires strong English and Spanish communication, commercial ownership, data fluency, technical curiosity, automation skills, and comfort working independently in a fast-paced SaaS environment.

Own APAC revenue growth by developing commercial strategy, sourcing and closing complex hotel technology deals, managing strategic accounts, building executive relationships, and generating pipeline through networks, partnerships, outbound activity, and events. The role requires consultative selling, strong hospitality industry knowledge, executive presentation skills, and regular regional travel.

Own revenue operations across reporting, analytics, forecasting, pipeline governance, bookings recognition, commissions, budgeting, pricing, deal desk, contracts, and commercial processes. Partner with executive and cross-functional revenue leaders, maintain Salesforce and the revenue technology stack, improve data quality, and implement no-code automation and AI-assisted workflows. The role requires reliable execution in a high-growth SaaS environment and influence across Marketing, Sales, Partnerships, Customer Success, Finance, and Enablement.

Build and maintain backend-first features and integrations for Triptease's marketing channels. Work across the full stack (primarily backend), design scalable distributed systems, implement CI/CD on cloud platforms, collaborate closely with product teams, pair program, write tests (TDD), and contribute to squad strategy and product quality.

Own a portfolio of SMB hotel clients from trial through renewal, driving adoption, retention, expansion, and measurable commercial outcomes. Lead onboarding, performance reviews, training, risk management, renewals, and upsell opportunities. Use AI, automation, templates, and customer success systems to operate efficiently at scale. Partner with Sales, Product, and Marketing while maintaining accurate account data and reporting on conversion, retention, and revenue performance.

The Senior Software Engineer will collaborate in small teams to develop and maintain backend and frontend components, focusing on high-availability systems, writing tests, and continuous delivery on Google Cloud Platform.