Jobs at TreviPay

Review manual ("grey area") small business credit applications across countries, assess fraud and creditworthiness, make and document credit limit decisions within policy, interact with customers, mentor junior team members, and contribute to policy and ad-hoc credit projects.

Create and govern SOPs, job aids, LMS curriculum, and knowledge-base content to ensure accurate, compliant operational execution; manage documentation lifecycle, measure content effectiveness, and partner with Product, Risk, and Operations SMEs.

Handle B2B accounts receivable and collections: make collection calls, research and resolve receivable issues, maintain aging reports, record CRM interactions, meet SLA/metric targets, escalate and de-escalate complex cases, assist with process documentation, testing and training, and support leadership and program implementations.

The Program Support Associate provides customer support in Lithuanian and English, manages inquiries, drives resolutions, and identifies process enhancements.

Provide Dutch and English customer support for merchants, clients, and customers via inbound/outbound calls, email and cases. Meet SLAs and metrics, de-escalate issues, route escalations, proactively contact customers, collaborate to improve processes, complete assigned training, and perform other duties as assigned.

The Business Development Manager is responsible for acquiring new enterprise clients, owning the full sales cycle from prospecting to contract execution, and engaging C-level decision-makers to close complex B2B payment solution deals.

Provide bilingual (Bulgarian/English) customer support via inbound/outbound calls and cases; de-escalate issues, resolve inquiries, escalate when needed, support process improvements, and meet SLAs and performance metrics.

Handle B2B collections and accounts receivable tasks: make collection calls, research accounts, maintain aging and reports, resolve payment issues, record CRM interactions, meet SLAs, and support process improvements.

Manage B2B accounts receivable by executing SOPs for collections, responding to client inquiries, maintaining low past-due rates, meeting productivity and quality targets, and collaborating with finance and client success teams to resolve root causes and support client relationships.

Lead development and monitoring of statistical and predictive models for B2B credit and fraud risk, pricing, and profitability. Cleanse and analyze internal and external data, produce portfolio risk reports and KPIs, communicate insights to executives, support Engineering/Product and data scientists, and build a consistent Model Development Framework.

Provide front-line support to clients, merchants, and customers via inbound/outbound calls and cases; resolve complex inquiries, de-escalate issues, meet SLAs, proactively contact customers, collaborate on process improvements, complete training, and contribute to excellent customer experience across programs and systems.

Provide timely, professional phone and email support for billing, invoicing, payments, disputes, and account issues. Meet SLAs/metrics, document interactions in CRM, de-escalate and escalate when needed, proactively contact customers, collaborate on process improvements, and complete required training.