Teams at TreviPay

Lead and coach a call-center customer service team to deliver exceptional experiences. Oversee communications, set and monitor team metrics, handle escalations, drive process improvements, manage client relationships, develop training, and promote continuous improvement to meet service goals.

Handle B2B accounts receivable and collections: make collection calls, research and resolve receivable issues, maintain aging reports, record CRM interactions, meet SLA/metric targets, escalate and de-escalate complex cases, assist with process documentation, testing and training, and support leadership and program implementations.

The Program Support Associate provides customer support in Lithuanian and English, manages inquiries, drives resolutions, and identifies process enhancements.