Jobs at Trengo

Investigate and resolve complex technical issues escalated by Support and Customer Success. Use AI tooling, product code, databases, and LangSmith for root-cause analysis. Collaborate with Product and Engineering on bugs and platform improvements, manage Linear tickets, document solutions, and maintain the AI-powered knowledge base.

Manage a portfolio of SaaS customers through scalable, digital-first engagement. Design outreach programs, in-app notifications, webinars, and AI activation strategies to increase product adoption. Use customer data, triggers, and CRM automations to identify engagement or expansion opportunities, while providing personalized support when needed. The role requires Dutch and English proficiency, technical curiosity, strong communication, and a self-starting approach to workflow automation.

Manage a portfolio of SaaS customers through scalable, digital-first success programs. Drive product activation using outreach, in-app notifications, webinars, CRM automations, and data triggers. Help customers adopt AI-powered features, identify expansion opportunities, and provide proactive support through customer meetings when needed. The role requires Dutch and English proficiency, technical and data affinity, clear communication, and a self-starting mindset focused on automation and efficient workflows.

Own a portfolio of Dutch-speaking SaaS customers to drive retention, adoption, and expansion. Promote AI features and automation, analyze usage and health signals, run business reviews, close upsell opportunities, and collaborate with Onboarding, Solutions, and Product to ensure customer success and shape the roadmap.