Jobs at Treatwell

Provide phone-first customer and salon partner support, resolve booking and product issues, use Slack and Salesforce to document interactions, escalate complex cases to managers, handle high inquiry volume, and advise salon partners to help grow their business.

As a Junior Customer Success Specialist, you will manage customer communications, solve inquiries, and support salon partners using salon software on various platforms like chat, email, and phone.

The Outbound Sales Executive will drive business growth through new partner acquisition, consult on software packages, conduct virtual demos, and meet sales targets, while also onboarding new partners and recording activities in the CRM.

Field sales role building and managing a portfolio of salons in Rotterdam. Conduct in-person demos of Treatwell Connect and Salonized, close sales end-to-end, manage pipeline from outreach to launch, share market feedback, and spend most days in the field (about one day weekly in the Amsterdam office).

Lead and grow multiple cross-functional Marketplace engineering teams, set technical direction and scaling practices, coach engineering managers, remove delivery friction, and partner with Product, Design and Platform to deliver reliable, scalable marketplace experiences that drive measurable business outcomes.

Lead Treatwell's European payments strategy, owning commercial roadmap, pricing and partner relationship with Stripe. Drive adoption of payments products and hardware, coordinate cross-functional execution, build playbooks and sales enablement, and deliver growth, transaction volume and margin improvements across multiple markets.

Lead ownership of the frontend experience from design through deployment and operations. Ship features collaboratively, drive technical and UX decisions, maintain strong automated test coverage (unit/integration/e2e), improve frontend observability, and help migrate a hybrid Backbone/Node codebase toward modern React/TypeScript.

Treatwell invites passionate candidates to join their Talent Community. Share your CV and interests to stay informed about future opportunities and updates on company life.

Drive partner acquisition across Edinburgh/UK&I by prospecting (cold calls and walk-ins), running Treatwell demos, consulting on packages, onboarding partners, meeting monthly sales targets, and recording activity in CRM while collaborating with sales, marketing and analytics.

Provide frontline support to UK&I salon partners using Treatwell's SaaS and marketplace: manage live chats and other channels, build partner profiles, become product expert, handle inquiries within SLAs, and contribute to operational projects and process improvements.

Manage inbound leads for Treatwell Pro: qualify prospects, run live web demos, consult on packages, upsell/cross-sell, onboard and support new partners, meet monthly sales targets, and record activity in CRM while gathering product feedback.

Lead product marketing across Marketplace, SaaS, and Payments: own positioning, pricing, messaging, launches, sales enablement, customer insight, data analysis, cross-functional GTM alignment, and manage a small PMM team to drive acquisition, activation, and retention across 14 European markets.

Provide phone, live chat and email support to UK & Ireland salon partners, resolving issues with empathy, logging interactions in Salesforce, meeting KPIs, gathering feedback, and coordinating with Partner Success teams to improve product and support partner growth.

The Inside Sales Representative will manage the full sales cycle, generate leads, conduct demos, and maintain records in Salesforce to grow Treatwell's salon partnerships.

Qualify inbound leads, run web demos, consult on Treatwell packages, negotiate and sign new salon partners, onboard and support adoption, upsell/cross-sell to maximize revenue, record activity in CRM, and meet monthly sales targets while collecting partner feedback.