Teams at Treatwell

Provide phone-first customer and salon partner support, resolve booking and product issues, use Slack and Salesforce to document interactions, escalate complex cases to managers, handle high inquiry volume, and advise salon partners to help grow their business.

As a Junior Customer Success Specialist, you will manage customer communications, solve inquiries, and support salon partners using salon software on various platforms like chat, email, and phone.

The Outbound Sales Executive will drive business growth through new partner acquisition, consult on software packages, conduct virtual demos, and meet sales targets, while also onboarding new partners and recording activities in the CRM.