Jobs at Trayport

Develop and implement employee experience and communications strategies across Europe, EMEAC, and Trayport. Manage company meetings, intranet content, change communications, engagement surveys, crisis communications, wellness and recognition programs, charitable initiatives, and regional employee events. Collaborate with HR, Marketing, IT, leadership, and North American counterparts to deliver consistent global campaigns, strengthen culture, and improve employee engagement.

Provides technical client support and consultancy for financial trading clients in production environments. Owns client relationships, resolves issues, supports configuration and training, and manages deployment and onboarding projects. Contributes to internal initiatives and process improvement while delivering disciplined, efficient service. The role requires strong customer service, communication, presentation, analytical, prioritization, and problem-solving skills. Experience in finance, trading, commodity markets, scripting, or Japanese-language client support is advantageous.

Maintain and deploy mission-critical on-premise and cloud application infrastructure. Monitor systems, troubleshoot incidents, support client infrastructure provisioning and upgrades, and provide escalation support to regional teams. Implement Infrastructure as Code and automation, manage BAU systems administration, remediate security risks, and support development teams with application deployments. The role includes project support, global handovers, shift work, and collaboration across Operations, Information Security, and development teams.

Provide frontline, client-facing application support in production environments through phone and ticketing systems. Investigate and resolve technical issues, process configuration and permission changes, document interactions, explain product functionality, and escalate complex matters to internal teams. The role requires rotating shifts and emphasizes accurate, timely communication, problem solving, prioritization, and continuous improvement of support processes.

Guide clients through software product setup, integration, configuration, training, and early-life support. Gather requirements, develop implementation plans, coordinate resources and communications, resolve onboarding issues, collaborate with internal teams, and transition clients to application support and technical consulting. Continuously improve onboarding processes and ensure successful product adoption and client satisfaction.

Designs, deploys, maintains, and improves enterprise infrastructure, primarily private cloud and Linux environments. Responsibilities include architecture, connectivity, upgrades, patching, application and infrastructure support, business continuity and disaster recovery, critical incident response, and internal project delivery. The role emphasizes Infrastructure as Code, automation, DevOps tooling, cloud platforms, enterprise Linux administration, and continuous service availability improvements.

Provides frontline application support to clients in business-critical production environments. Responsibilities include handling service requests, configuration and permissions changes, troubleshooting technical issues, communicating resolutions, maintaining support records, escalating complex problems, and advising clients on product functionality. The role requires shift work, strong problem-solving and communication skills, and collaboration with technical and product teams. It is hybrid in Toronto and offers opportunities for professional development.

Develop and maintain automated tests primarily through coding in C#. Build and optimize test frameworks, API tests, and CI/CD pipelines; investigate failures and perform root-cause analysis. Collaborate on architecture, user stories, and acceptance criteria, mentor quality engineers, use AI development tools, and share product and testing knowledge across engineering teams.

Provides technical support and consultancy to business-critical clients, serving as the primary contact for assigned accounts. Responsibilities include resolving production issues, configuring products, delivering training, analyzing logs, supporting financial institutions and trading organizations, and contributing to internal process-improvement projects. Fluency in German and English is essential, with Linux troubleshooting and Python or shell scripting experience beneficial.

Maintain and deploy mission-critical applications and infrastructure across on-premise and cloud environments. Monitor system performance, troubleshoot incidents, support client infrastructure provisioning and upgrades, and provide escalation support to regional teams. Use Infrastructure as Code, automation, CI/CD pipelines, and observability tools to improve reliability and resolve recurring issues. Collaborate with security, development, and project teams while supporting global shift-based operations.

Designs, builds, and operates highly available multi-cloud infrastructure across AWS, Azure, Kubernetes, and on-premises environments. Owns networking, infrastructure-as-code, CI/CD, observability, disaster recovery, and SRE practices for a globally distributed trading platform. Develops AI-assisted operational workflows for incident response, automation, and toil reduction. Mentors senior engineers, serves as a cross-team design authority, and contributes to the platform roadmap in a regulated, availability-critical environment.

Provide frontline technical support to clients in production environments through phone and ticketing systems. Investigate and resolve issues, process configuration and permission changes, document interactions, and escalate complex problems to internal teams. The role requires clear communication, prioritization, troubleshooting, and collaboration, with rotating shifts including evenings and public holidays. Desirable experience includes commodities trading, TCP/IP, SQL Server, APIs, monitoring tools, and ServiceNow.

Own the strategy, roadmap, and commercial growth of a global energy trading platform and API. Lead venue connectivity, market data integrations, API upgrades, and low-latency capabilities while partnering with exchanges, brokers, clients, and engineering teams. Define epics and user stories, validate product-market fit through trader engagement and metrics, ensure regulatory compliance, and align cross-functional teams to accelerate adoption and revenue.