Teams at Trayd

Lead complex enterprise customer implementations, manage relationships, oversee data migrations, and navigate operational challenges, driving successful outcomes at Trayd.

Own end-to-end accounting implementations, including historical data migration, financial and job cost reconciliation, revenue tracking, billing configuration, WIP reporting, and month-end workflows. Run extraction and import pipelines, train customer accounting teams, support statement accounting questions, document recurring solutions, identify product gaps, and provide actionable bug reports to Engineering. Manage multiple implementations while serving as the accounting subject-matter expert for Customer Success and Account Management teams.

Serve as the first point of contact for customer questions, reviewing AI-generated responses, triaging urgent payroll issues, and managing queue resolution. Create help content, identify recurring product problems, and partner with product and engineering on fixes. Over time, own AI support agents and knowledge systems while using AI coding tools to ship small product improvements. This is an in-person, high-ownership role based in New York City.