Jobs at Trax Technologies

Oversee end-to-end delivery of managed freight bill and payment services for assigned clients. Responsibilities include invoice processing, audit and cost allocation issue resolution, settlement support, reporting, client communications, business reviews, records control, and continuous improvement projects. The role coordinates with internal departments to resolve client and system issues, manages multiple deliverables, and provides occasional onsite client support and after-hours flexibility.

Provides first-level support to customers and carriers through email, tickets, and phone. Analyzes and resolves issues within scope, triages tickets to functional teams, monitors SLA progress, manages Help Center requests, documents procedures, prepares reports, performs selected prepayment processing, and identifies continuous improvement opportunities. Requires strong communication, analytical, organizational, and teamwork skills, with availability for day, mid, or night shifts.

Own product strategy, vision, roadmap, discovery, prioritization, prototyping, delivery, launch, and post-launch adoption. Conduct user and market research, use AI tools for synthesis and experimentation, collaborate with Design and Engineering, manage backlogs, define metrics, and communicate product direction across stakeholders.

Owns product vision, strategy, roadmap, discovery, prioritization, delivery, launch, and adoption. Conducts user and market research, uses AI-assisted tools for synthesis and prototyping, defines product requirements, manages agile backlogs, partners with Design and Engineering, tracks product metrics, and coordinates cross-functional launches. Requires strong communication, data analysis, prototyping, research, and product management judgment.

Leads global freight audit teams across Asia, Europe, and the Americas, overseeing performance, client and carrier engagement, audit deliverables, KPIs, and service levels. Drives process standardization, automation, corrective and preventive actions, SOP development, data analysis, training, and continuous improvement. Manages escalations, mentors supervisors and managers, conducts performance reviews, and leads initiatives that improve operational efficiency, scalability, accuracy, and customer outcomes.

Leads global audit teams overseeing client accounts, operational performance, KPI achievement, escalations, process standardization, and continuous improvement. Uses data from Trax platforms to identify gaps, automate manual work, improve audit efficiency, and support customer and carrier engagement. Manages CAPA activities, SOP documentation, training, team mentoring, performance reviews, and audit preparation while driving operational excellence across international teams.

Design and develop ETL solutions with Informatica, build data pipelines, ensure data quality, collaborate with stakeholders, and resolve data issues.

Assist the Platform Operations team in documenting workflows, refining content, auditing documentation, and improving internal resources for better accessibility.

Lead a global team of logistics data analysts/auditors to execute freight audit processes, resolve exceptions, meet customer metrics and SLAs, liaise with carriers/customers, maintain SOPs and documentation, monitor performance, and provide mentorship while ensuring 24/5 coverage.

Document and organize engineering operational workflows, runbooks, and incident guides; audit and standardize internal documentation; support migrations across Confluence/Notion/SharePoint; collaborate with engineers and support teams to improve knowledge discoverability.

Lead a team of logistics data auditors to deliver freight invoice audit services, meet SLAs and KPIs, manage backlog and quality controls, liaise with clients and carriers, implement continuous improvement and automation, coach and develop staff, and mitigate operational risks to scale audit operations.

Intern will design, develop, and maintain Playwright-based smoke and regression test suites, translate requirements into test scenarios, run and analyze automated tests, leverage AI-assisted tools to improve automation, document results, and collaborate with developers and QA engineers.

Analyze freight contracts and financial transaction data to find patterns, mitigate risks, and identify cost-saving opportunities. Prepare regular reports, evaluate logistics cost components, gather and manage large datasets, and recommend solutions to improve freight audit and payment processes.

The Auditor will analyze logistics, supply chain, and financial data to solve complex problems and improve customer relationships using analytical skills.

The Product Manager oversees product planning and execution, aligns product strategy with user needs, works with engineering and marketing, and ensures effective product launches.

The Rate Loading Analyst will manage the rate loading process, ensuring data integrity and collaborating with teams to meet customer service goals while fostering continuous improvement.

Execute global audit processes to resolve logistics invoice exceptions, collaborate with carriers/customers, meet KPI targets, maintain SOPs, lead reconciliations, and support continuous improvement.

The Logistics Data Analyst will manage audit processes, ensure quality service delivery, collaborate with carriers and customers, and improve efficiency within global operations.

Lead discovery with finance and IT stakeholders to design, develop, test, and document cost-allocation rules mapping freight invoice charges to ERP GL accounts. Perform gap analysis, QA/testing, data validation, integrations, and post-go-live support while partnering with Product/Engineering and ERP teams.

Design, develop, and test business rules to allocate logistics invoice costs to client ERPs. Lead discovery workshops, document as-is/to-be processes, perform gap analysis, configure allocation logic, execute unit/integration/UAT testing, validate ERP integrations (SAP/Oracle/Dynamics/NetSuite), analyze invoice data with SQL/Excel, support change management and post-go-live stabilization, and partner with Product/Engineering to prioritize enhancements and maintain rule libraries and documentation.