Teams at Trax Technologies

Lead post-sale program health for assigned global accounts by establishing objectives, KPIs, governance, and account plans. Drive monthly and quarterly business reviews, identify growth opportunities with sales, manage escalations, support product adoption and change management, and act as internal customer advocate to ensure contractual compliance and continuous program maturation.

Lead a global team of logistics data analysts/auditors to execute freight audit processes, resolve exceptions, meet customer metrics and SLAs, liaise with carriers/customers, maintain SOPs and documentation, monitor performance, and provide mentorship while ensuring 24/5 coverage.

Document and organize engineering operational workflows, runbooks, and incident guides; audit and standardize internal documentation; support migrations across Confluence/Notion/SharePoint; collaborate with engineers and support teams to improve knowledge discoverability.