Teams at Trax Technologies

Designs, tests, debugs, and optimizes prompts and AI extraction patterns for large language models. Supports AI extraction onboarding, validates model performance, documents configuration fixes, and provides tuning recommendations. Maintains and troubleshoots RPA workflows affected by AI integrations, collaborating with automation engineers. Produces error logs, onboarding reports, optimization packages, and RPA support summaries.

Reviews logistics contracts, carrier transactions, and data feeds to standardize SCAC, charge, service, container, unit-of-measure, and invoice codes. Clears data exceptions, maintains production and FT tables against EDI specifications, supports carrier onboarding, and collaborates with integration, audit, PMO, and operations teams. The role ensures accurate data classification for rating, auditing, reporting, and analytics while identifying opportunities to streamline and reject poor-quality data.

Leads a global team of logistics data analysts and auditors, ensuring accurate audit execution, exception resolution, customer metric achievement, and SLA compliance. Responsibilities include task allocation, KPI and scorecard reviews, customer and carrier escalation management, SOP development, audit review preparation, performance monitoring, coaching, and continuous process improvement. The role requires collaboration across regions and the ability to support shifting schedules for 24/5 coverage.