Teams at Trax Technologies

Oversee end-to-end delivery of managed freight bill and payment services for assigned clients. Responsibilities include invoice processing, audit and cost allocation issue resolution, settlement support, reporting, client communications, business reviews, records control, and continuous improvement projects. The role coordinates with internal departments to resolve client and system issues, manages multiple deliverables, and provides occasional onsite client support and after-hours flexibility.

Provides first-level support to customers and carriers through email, tickets, and phone. Analyzes and resolves issues within scope, triages tickets to functional teams, monitors SLA progress, manages Help Center requests, documents procedures, prepares reports, performs selected prepayment processing, and identifies continuous improvement opportunities. Requires strong communication, analytical, organizational, and teamwork skills, with availability for day, mid, or night shifts.

Own product strategy, vision, roadmap, discovery, prioritization, prototyping, delivery, launch, and post-launch adoption. Conduct user and market research, use AI tools for synthesis and experimentation, collaborate with Design and Engineering, manage backlogs, define metrics, and communicate product direction across stakeholders.