Jobs at Transparent BPO

Sources, engages, screens, and recruits candidates for niche, specialized, and high-volume roles. Builds active and passive talent pipelines, conducts targeted outreach, partners with hiring managers, manages multiple requisitions, maintains ATS records, tracks recruiting metrics, and provides talent-market insights for hard-to-fill positions.

Sources high volumes of qualified candidates through job boards, social media, networking, and referrals. Builds talent pipelines, conducts market research, optimizes ATS usage, develops candidate outreach, collaborates with hiring managers, tracks sourcing metrics, and analyzes KPIs to improve recruitment performance and fill rates.

Leads a contact center team by managing daily operations, schedules, attendance, system readiness, coaching, performance feedback, quality initiatives, and customer concerns. Motivates agents, creates action plans, coordinates with operations and quality teams, monitors metrics, ensures procedures are followed, and supports a positive, productive team environment.

Leads new business development for outsourced contact center and BPO solutions. Responsibilities include prospecting, building sales pipelines, engaging decision-makers, managing the sales funnel, negotiating contracts, delivering presentations, exceeding revenue quotas, and coordinating client handoffs. The role requires a proven record of $3 million or more in annualized new deals and includes travel of up to 25%.

Leads and coaches a team of hotel reservation and sales agents. Provides real-time floor support, reviews calls, develops action plans, monitors conversion rate, AHT, and utilization, ensures reservation accuracy, supports training and nesting, and reports team performance and escalations to management.

Leads recruitment initiatives, manages applications and recruiting databases, conducts candidate screenings and interviews, coordinates background checks and hiring tests, and refers qualified applicants to departments. Supervises, coaches, and evaluates recruiters; establishes hiring goals, improves recruiting processes, organizes recruiting fairs, and collaborates with operations and client service teams to meet staffing needs.

Supports the Operations Manager in managing daily contact center activities, monitoring campaign and agent performance, addressing performance issues, developing Team Leaders, overseeing attendance and adherence, approving payroll reports, handling Tier 1 HR matters, and fostering a strong sales, service, or technical support environment.

Manages recruiting and onboarding activities, including collecting and validating pre-hire documentation, entering records into BHR, coordinating government background-check clearances, remediating incomplete employee files, and tracking hiring and compliance KPIs. The role requires in-person agency interactions in Belize, accurate handling of sensitive records, strong organization, communication, multitasking, and deadline management.