Transmit Security
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Provide Tier 3 technical support for an identity security, fraud prevention, and CIAM platform. Responsibilities include managing escalations, troubleshooting complex customer issues, conducting root cause analysis, replicating issues, supporting critical incidents, and collaborating with customers, engineering, and product teams. The role requires expertise in Linux, cloud environments, REST APIs, authentication protocols, certificates, web technologies, and complex applications while delivering high-quality customer service.
