Transak Benefits Overview

Provide high-volume support through chat, email, and social channels for users navigating crypto onboarding and payments. Troubleshoot payment gateway, KYC, wallet integration, and blockchain transaction issues; explain crypto concepts clearly; maintain strong customer satisfaction; escalate bugs, outages, fraud, and phishing attempts to Product, Engineering, and Risk/AML teams. The role operates on rotational shifts in a global 24/7 support environment.

Own and architect high-throughput Node.js payment microservices handling fiat transactions across multiple currencies and regulatory jurisdictions. Design resilient, traceable, idempotent, and reconciliable systems; lead banking and payment-partner integrations; and operate AWS infrastructure, CI/CD pipelines, databases, caching, monitoring, and on-call processes. Drive technical roadmaps, author design documents, mentor engineers, collaborate with Risk, Compliance, Product, and Operations, and maintain security and compliance standards for financial data.

Own and strengthen existing product partnerships across payments, crypto infrastructure, wallets, exchanges, banks, PSPs, and fintechs. Manage account plans, business reviews, escalations, integration health, service quality, revenue performance, renewals, and expansion opportunities. Translate partner needs into product and integration plans while coordinating Product, Engineering, Operations, Risk, Compliance, Legal, Finance, and Commercial teams. Track performance metrics, protect revenue continuity, negotiate commercial terms, and provide ecosystem intelligence to leadership.