Teams at Trailborn Hotels & Resorts

Supervise daily spa operations, staff performance, scheduling, inventory, equipment, guest service, and regulatory compliance. Train and motivate spa coordinators, resolve guest concerns, prepare performance reports, and collaborate on promotions and service improvements. The role supports a safe, welcoming environment while driving exceptional guest experiences, operational efficiency, and business growth.

Manages hotel rooms operations across front office, housekeeping, reservations, guest services, staffing, inventory, safety, expenses, and revenue support. Supervises and trains staff, maintains service and cleanliness standards, resolves guest concerns, manages operational records, and ensures compliance with company and safety procedures. Assumes overall hotel responsibility when the General Manager is absent.

Leads learning and development across a hotel portfolio by designing and delivering training curricula, onboarding programs, service standards, and train-the-trainer initiatives. Partners with property leaders on hotel openings, rebrands, and operational changes; assesses competencies, identifies skill gaps, evaluates training effectiveness, and reports performance metrics. Requires multi-site program management and travel to U.S. hotel locations.