Jobs at Track Hospitality

Own product marketing strategy, positioning, messaging, and end-to-end product launches for a SaaS platform serving the vacation rental market. Create sales enablement materials, develop buyer insights, support demand generation, and influence product roadmap decisions. The role also requires hands-on use of AI tools such as Claude or ChatGPT to improve marketing workflows. This is an individual contributor position requiring both strategic planning and execution.

Own a portfolio of property management customers, driving retention, satisfaction, adoption, and expansion. Serve as the primary customer contact, identify churn risks using AI-powered health signals, conduct business reviews, support platform configuration, promote AI features, and coordinate with Sales, Support, Professional Services, Product, and Engineering. Guide executive stakeholders, communicate technical capabilities clearly, resolve escalations, and deliver customer value throughout the success journey.

Coordinates digital marketing accounts by analyzing advertising performance, preparing monthly reports, leading client meetings, tracking KPIs and ROI, and ensuring internal teams complete follow-up actions. Supports customer communication, ticket resolution, quarterly business reviews, renewals, and upsells. Requires knowledge of paid search, analytics, social advertising, email marketing, conversion optimization, SEO, Salesforce, and AI tools.

Own strategy, discovery, and delivery for an assigned product portfolio. Prioritize AI-enabled features, run continuous customer discovery, define roadmaps and metrics, partner with Engineering, Design, Sales, and Customer Success, and drive adoption, retention, and revenue outcomes.