Jobs at Track Hospitality

Own the systems, reporting, workflows, knowledge base, AI tools, and training that enable a growing SaaS customer support team. Administer Zendesk, build support dashboards, automate manual processes, improve self-service and ticket deflection, document product issues, and coordinate with Support, Product, and Engineering. The role also develops Tier 1 and Tier 2 onboarding and training programs.

Own digital marketing performance and client relationships for vacation rental companies. Lead health checks, client reviews, quarterly presentations, and performance reporting across paid search, social advertising, email, SEO, and conversion optimization. Analyze KPIs and ROI, recommend strategy changes, train customers on TrackInsights, and coordinate internal teams to complete action items. Partner with customer success, sales, product marketing, and data teams on renewals, upsells, launches, and attribution reporting.

Own product marketing strategy, positioning, messaging, and end-to-end product launches for a SaaS platform serving the vacation rental market. Create sales enablement materials, develop buyer insights, support demand generation, and influence product roadmap decisions. The role also requires hands-on use of AI tools such as Claude or ChatGPT to improve marketing workflows. This is an individual contributor position requiring both strategic planning and execution.

Own a portfolio of property management customers, driving retention, satisfaction, adoption, and expansion. Serve as the primary customer contact, identify churn risks using AI-powered health signals, conduct business reviews, support platform configuration, promote AI features, and coordinate with Sales, Support, Professional Services, Product, and Engineering. Guide executive stakeholders, communicate technical capabilities clearly, resolve escalations, and deliver customer value throughout the success journey.

Own strategy, discovery, and delivery for an assigned product portfolio. Prioritize AI-enabled features, run continuous customer discovery, define roadmaps and metrics, partner with Engineering, Design, Sales, and Customer Success, and drive adoption, retention, and revenue outcomes.