Teams at Track Hospitality

The Customer Success Manager drives customer retention and satisfaction by building relationships, managing product adoption, and collaborating across teams. Responsibilities include monitoring customer health, conducting reviews, and optimizing platform use with AI tools.

Lead and coach a small sales team of Mid-Market AEs and Customer Account Executives to meet team quota. Own forecasting, pipeline accuracy, hiring, enablement, and sales process rigor. Drive new business, renewals, and expansion; partner cross-functionally with Marketing, Product, and Customer Success; represent the company at industry events.

The Revenue Operations Specialist ensures data integrity, manages operational reporting, and helps coordinate across teams to optimize the customer lifecycle and support the sales and revenue processes.