Teams at TP

Manages complex, urgent, and high-value guest and host support cases from start to finish. Responsibilities include escalation handling, mediation, conflict resolution, financial decision-making, stakeholder communication, policy explanation, and continuous process improvement. The role requires autonomous judgment, strong customer service skills, accurate case documentation, and flexibility to work weekends, holidays, and changing shifts in a fully onsite contact-center environment.

Provides post-sale customer service and support through phone, online chat, text, or in-person service centers. Handles high-volume inquiries, analyzes and resolves customer issues, coordinates with production and distribution teams on orders, and supports product returns or repairs. Resolves routine issues independently under moderate supervision while following established procedures.

Provides customer service and support through phone, online chat, text, or walk-in channels. Handles high-volume routine inquiries, analyzes and resolves customer issues, and coordinates with production or distribution teams regarding orders, returns, and repairs. The role requires basic knowledge of procedures and tools, moderate supervision, and the ability to resolve routine issues independently.