Teams at TP

Handle sensitive, urgent, and high-value customer escalations for guests and hosts from intake through resolution. Mediate disputes, make discretionary financial decisions, explain policies, protect customer information, and deliver personalized outcomes. Serve as a subject matter expert, identify trends, provide process feedback, support pilots, and collaborate cross-functionally. The role requires autonomous judgment, strong communication, conflict resolution, organization, and schedule flexibility, including weekends, holidays, and variable shifts.

Own complex, urgent, and high-value customer escalations from start to finish. Mediate between guests and hosts, make discretionary financial decisions, explain policies clearly, and deliver effective resolutions. Serve as a subject matter expert, identify trends, provide process feedback, support customer experience pilots, and maintain accuracy and security of customer information. The role requires strong judgment, conflict resolution, communication, organization, and adaptability in a fast-paced, onsite contact-center environment.

Administers accounts payable processes, including invoice verification against purchase orders, receipt confirmation, purchase approval validation, payment authorization and processing, and ledger reconciliation. Identifies improper charges, validates transactions, ensures timely payments, improves daily processes, and may lead junior team members. The role requires independent execution of established standards and approximately 1–2 years of professional experience.