Teams at TowneBank

Review and reconcile daily CTR entries, verify and adjust customer/transaction data, electronically file CTRs to FinCEN within regulatory deadlines, process e-filing errors, identify and review CTR exemptions, retain monetary instrument records, provide CTR-related training, and support BSA/AML projects and management.

Support commercial lenders and private banking officers by coordinating loan and deposit processes, serving as member point-of-contact, preparing payoff quotes and reports, processing transfers/wires, managing fraud and account issues, ensuring regulatory compliance (AML/BSA), and assisting with business development and member service.

Serve commercial clients by managing policies, renewals, endorsements, audits, cancellations, claims, and certificates. Work with risk advisors, carriers, and underwriters to resolve service requests, retain accounts, use agency systems (e.g., Applied Epic), and deliver timely, accurate client support.