Respond to user inquiries via chat, email, and phone; troubleshoot product functionality and system setup; document incidents; communicate resolutions and escalations; collaborate across teams; participate in Saturday rotation; expand product knowledge and test fixes to ensure customer satisfaction and retention.

The Tier 2 Technical Support Engineer manages tickets and escalations, troubleshoots technical issues, collaborates with teams, and maintains documentation for effective customer support.

The Lifecycle Marketing Manager will lead customer marketing strategies, manage demand generation campaigns, and collaborate across teams to drive growth and renewals.

Manage professional services and customer engagement in SaaS environments. Lead projects, identify solutions, and improve offerings while collaborating across teams.

The Technical Account Manager at Total Expert maximizes customer value through strategic guidance, technical enablement, and optimizing platform usage, ensuring successful engagements and delivering data-driven insights.

The Systems Engineer will manage backend IT infrastructure, develop systems, automate workflows, troubleshoot issues, and communicate across departments.

Manage a portfolio of Tier 4 customers through the full lifecycle: onboard, drive adoption, monitor health, handle renewals, identify expansion opportunities, and collaborate cross-functionally to improve satisfaction and retention.