Jobs at TopDog Law

Own the firm's client experience function, including escalation management, NPS, detractor recovery, closing surveys, and client feedback programs. Establish service standards, workflows, tiering, routing, and accountability across the case lifecycle. Partner with attorneys, compliance, technology, analytics, and training teams to improve client outcomes. Monitor escalation volume, SLA adherence, resolution rates, and client experience health while building scalable infrastructure and playbooks.

Own Guatemala People Operations, including employee lifecycle administration, employee relations, labor-law compliance, statutory benefits, records, process improvement, engagement initiatives, and backup payroll administration. Partner with U.S. People Operations to ensure consistency across locations while building scalable HR processes in a fast-growing remote organization.

Leads a team of up to two recruiters while managing full-cycle recruiting responsibilities. Owns the internship program, recruiting metrics, scorecards, process improvements, headcount planning, and stakeholder partnerships. Builds relationships with legal associations and represents the firm at conferences nationwide. Requires approximately 20% travel and experience in high-growth environments.

Serves as the first point of contact for clients, providers, courts, and business partners by answering and routing calls, resolving routine inquiries, documenting interactions, and monitoring voicemail. Manages incoming and outgoing legal mail, shipments, tracking logs, and office administrative tasks. Maintains confidentiality, supports workflow improvements, and delivers responsive, professional client service in a fast-paced remote environment.

Serves as the firm’s first point of contact by answering and routing calls, resolving routine inquiries, documenting interactions, and protecting confidential information. Manages incoming and outgoing legal mail, certified documents, checks, shipments, tracking logs, filing, scanning, supplies, and other office administration. Supports workflow improvements and firm initiatives while delivering responsive, professional client service in a fast-paced remote environment.

Own the technical health and evolution of the Genesys Cloud contact center platform. Design and optimize routing, IVR, outbound campaigns, telephony, integrations, automation, AI capabilities, testing, releases, monitoring, and compliance controls. Lead complex troubleshooting, incidents, root-cause analysis, technical planning, and production changes. Mentor a Genesys Administrator while partnering with Salesforce, IT, Data Engineering, Legal, Operations, carriers, and vendors to deliver reliable, scalable contact center solutions.

Manages radio, out-of-home, creator, talent, sponsorship, and brand partnerships across key markets. Responsibilities include negotiating media placements and contracts, auditing pricing and impression delivery, securing make-goods, sourcing creators and sponsorships, pitching partnership opportunities, and developing market-specific activations. The role builds external relationships, expands market coverage, and ensures partnership execution supports TopDog Law’s brand awareness and growth.

Lead the firm's treasury function, including cash management, liquidity forecasting, banking relationships, payment operations, treasury controls, and risk management. Oversee AP, AR, cash disbursements, reconciliations, IOLTA trust-account controls, and treasury technology. Partner with Accounting, Finance, Legal, Operations, and executive leadership on liquidity, financing, fraud prevention, and financial strategy while building scalable processes and mentoring the treasury team.

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Oversee litigation operations across multiple states by supervising and developing Team Leads, implementing standardized SOPs, monitoring case workflows and deadlines, coordinating cross-state initiatives, delivering training, and analyzing Filevine and BigQuery performance data. The role ensures consistent litigation execution, balanced caseloads, compliance with court procedures and statutes of limitations, timely phase progression, and accountability across distributed litigation teams.

Owns IT systems administration and security operations for a fully remote workforce. Responsibilities include managing Microsoft 365 and Google Workspace, endpoint and identity platforms, security tools, access controls, threat monitoring, incident response, vulnerability management, compliance evidence, disaster recovery, vendor relationships, reporting, and operational roadmaps.

Manage a Tennessee personal injury litigation docket from filing through settlement or trial. Responsibilities include litigation strategy, discovery, motion practice, depositions, mediation and trial preparation, settlement negotiations, case valuation, deadline oversight, client updates, and collaboration with attorneys, paralegals, and leadership. The attorney will also identify quality gaps and improve litigation workflows as the firm scales.

Performs litigation ethics and compliance work for a national personal injury law firm. Responsibilities include researching legal and ethical issues, drafting compliance SOPs and agreements, evaluating conflicts, auditing case handling, monitoring case metrics, and advising attorneys and staff. The role requires collaboration with the General Counsel and firm stakeholders in a fast-paced remote environment.

Own personal injury clients and pre-litigation cases from intake through settlement. Responsibilities include client advocacy, coordinating medical care, advancing cases, requesting and summarizing medical records and bills, preparing demand packages, negotiating outcomes, and managing a high-volume caseload with accuracy and urgency.

Own personal injury clients and pre-litigation cases from intake through settlement. Responsibilities include advocating for clients, coordinating care, advancing cases, requesting and reviewing medical records and bills, preparing demand packages, negotiating outcomes, and managing a high-volume caseload with accuracy and urgency. The role requires strong communication, organization, independence, and familiarity with Florida personal injury matters and case management systems.

Own personal injury clients and pre-litigation cases from intake through settlement. Responsibilities include advocating for clients, coordinating care, advancing cases, requesting and reviewing medical records and bills, preparing demand packages, negotiating outcomes, and managing a high-volume caseload with accuracy, urgency, and independent judgment.

Own product strategy, roadmap, prioritization, KPIs, discovery, and UX for core systems supporting a nationally scaling personal injury law firm. Lead development of an AI-enabled intake engine, case management platform, and client portal. Partner with engineering, design, data, marketing, operations, and leadership while prototyping solutions, navigating architecture and APIs, and delivering measurable business outcomes.

Own and govern the organization’s central Knowledge Center, including information architecture, taxonomy, version control, audits, and content updates. Create and standardize job aids, SOPs, FAQs, process maps, and policy summaries. Triage documentation requests, coordinate with subject matter experts and learning teams, communicate process changes, identify knowledge gaps, and ensure resources are accurate, accessible, compliant, and actionable.

Designs and delivers onboarding and ongoing training for case managers, paralegals, pre-litigation attorneys, and attorneys. Builds role-specific curricula, assessments, certifications, job aids, and quick-reference materials; partners with legal subject-matter experts; supports case teams when needed; and measures ramp time, quality, case velocity, compliance, and training effectiveness in a fast-changing remote environment.

Supervise the claims verification team, overseeing workload distribution, training, quality audits, escalations, compliance, and performance reporting. Monitor accuracy, turnaround times, denials, and productivity while identifying workflow improvements and enforcing internal controls to reduce fraud, waste, and abuse. Collaborate with billing, underwriting, compliance, and legal teams, stay current on payer requirements, and present performance findings to senior management.