Jobs at TopDog Law

Serve as the firm's first point of contact: answer and route inbound calls via Genesys Cloud, resolve routine client inquiries, manage incoming/outgoing mail and legal documents, update case records in Filevine, monitor voicemail, and support general office administrative tasks while protecting client confidentiality.

Serve as the firm's first point of contact by answering and routing inbound calls, resolving routine client inquiries, managing mail and time-sensitive legal documents, maintaining records in Filevine, and supporting general administrative tasks. Deliver professional, confidential client service while meeting service-level expectations and improving operational workflows.

Supervise settlement team to ensure accurate, compliant, and timely processing of case settlements. Manage workflows, QA audits, KPI tracking, escalation handling, staff coaching, and collaboration with attorneys and finance to optimize settlement processes and client outcomes.

Manage and supervise settlement team to process case settlements accurately and compliantly. Oversee disbursements, lien resolution, audits, KPIs, and cross-functional coordination with attorneys and finance. Coach staff, resolve escalations, and improve settlement workflows to enhance client satisfaction and firm profitability.

Oversee settlement team operations to ensure accurate, timely, and compliant processing of case settlements. Manage workflows, quality assurance, KPI tracking, audits, and escalations while coaching staff and partnering with attorneys and finance to optimize processes and client outcomes.

Oversee the settlement team to ensure timely, accurate, and compliant processing of case settlements. Manage workflows, quality control, KPI tracking, audits, and escalate complex issues while coaching staff and partnering with attorneys and finance to optimize settlement processes.

Lead and oversee the settlement team to ensure timely, accurate, and compliant processing of case settlements. Manage workflows, quality control, KPIs, audits, and escalations while partnering with attorneys and finance. Coach and develop staff to optimize processes and maximize client satisfaction and firm profitability.

Supervise the settlement team to ensure accurate, timely, and compliant processing of case settlements. Manage workflows, quality control, KPI tracking, audits, and escalate complex issues while coaching staff and partnering with attorneys and finance to optimize processes and client outcomes.

Execute underwriting and case-valuation analytics: write and optimize SQL, build dashboards, maintain valuation models, forecast case outcomes, monitor portfolio performance, and translate insights for operational and marketing stakeholders.

The Business Development Representative role involves identifying and closing law firm referral partnerships, evaluating partners based on data, negotiating contracts, and managing a sales pipeline efficiently while driving growth for TopDog Law.

Assist attorneys and case managers in reviewing personal injury claims, organize documentation, communicate with clients and insurance carriers, and maintain organized case files for effective pre-litigation processes.

The Settlement Coordinator manages settlement files from resolution to disbursement, ensuring accuracy and compliance, while collaborating with attorneys and finance teams.

Own North Carolina market P&L and case outcomes; lead litigation strategy from intake through trial and resolution; drive settlement pace; recruit, develop, and retain legal and support staff; ensure compliance and state-specific operations; report KPIs to the COO.

Lead and own Illinois market P&L and litigation outcomes from intake through trial and file closure. Recruit and develop legal teams, set state strategy, ensure compliance, and report KPI-driven performance to the COO.

Lead and own the California market as a Managing Attorney: manage the state P&L, oversee cases from intake through trial and closure, drive litigation and settlement strategy, recruit and develop legal teams, enforce compliance and firm standards, and report performance and KPIs to the COO.

Own and grow the Pennsylvania practice: manage state P&L, oversee cases from intake through trial and resolution, lead litigation and settlement strategy, recruit and develop the team, ensure compliance, and report performance to the COO.

Lead and run the Michigan practice as the state-level owner: manage P&L, drive litigation and trial strategy, handle complex cases through resolution, recruit and develop legal teams, enforce compliance, and report performance to the COO.

Support attorneys in pre-litigation personal injury matters in New York by organizing and summarizing records, investigating liability and compensability, communicating with insurers and clients, preparing no-fault/MVIAC and court filings, coordinating medical care and documentation, and preparing demand packages to advance settlements while maintaining compliant, organized case files.

Manage and grow a remote helpdesk team while providing hands-on tier 2/3 support. Own ticket triage, SLAs/KPIs, onboarding/offboarding, M365/Google Workspace and Azure AD administration, endpoint management via Intune/MDM, vendor and asset lifecycle, security policy enforcement, documentation, and process improvement.

Full-cycle high-volume recruiting for Case Managers, Paralegals, Settlement Supervisors, and Specialists. Build sourcing, screening, interview workflows, and referral pipelines. Manage ATS hygiene, reporting, and commission tracking while using AI tools (Claude, ChatGPT) to automate and scale hiring processes.