Teams at TopDog Law

Serve as the firm's first point of contact: answer and route inbound calls via Genesys Cloud, resolve routine client inquiries, manage incoming/outgoing mail and legal documents, update case records in Filevine, monitor voicemail, and support general office administrative tasks while protecting client confidentiality.

Serve as the firm's first point of contact by answering and routing inbound calls, resolving routine client inquiries, managing mail and time-sensitive legal documents, maintaining records in Filevine, and supporting general administrative tasks. Deliver professional, confidential client service while meeting service-level expectations and improving operational workflows.

Supervise settlement team to ensure accurate, compliant, and timely processing of case settlements. Manage workflows, QA audits, KPI tracking, escalation handling, staff coaching, and collaboration with attorneys and finance to optimize settlement processes and client outcomes.