Teams at ToolWatch

Provide timely, courteous client support via phone and Intercom using standard procedures; document interactions; escalate when needed; participate in team meetings, training, and knowledge-base/content creation; contribute to a collaborative, learning-focused support team.

Support pre-sales, implementation, and post-sale teams by designing and validating data integrations, conducting technical discovery, documenting solutions, enabling smooth handoffs, and resolving complex technical escalations to drive client success and renewals.

Validate, configure, bench-test, and integrate IoT and telematics hardware with AlignOps' cloud platform. Troubleshoot serial communications, cellular, GPS, sensors, and power management. Develop device configuration scripts, document procedures, and collaborate with Product, Engineering, and Hardware Logistics to support deployments and improve operational processes.