Togetherwork
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As a Client Payroll Specialist, you will process payroll for multiple clients, serve as the main contact for inquiries, maintain payroll data security, generate reports, resolve discrepancies, and implement process improvements while ensuring timely service and compliance with payroll regulations.
The Tier 1 Customer Support Agent provides front-line support to customers via phone and email, addressing common issues and offering guidance on SaaS product usage. Responsibilities include escalating complex inquiries to Tier 2, maintaining ticketing systems, and ensuring timely communication with customers until resolution or escalation occurs.
The Lead Developer is responsible for guiding the development team by prioritizing support-related tasks, conducting code reviews, mentoring team members, and ensuring adherence to development standards. The role involves effective communication with clients and addressing critical issues proactively to maintain high-quality development output.
The Implementation Developer will create and implement enterprise-level solutions by utilizing established development standards. Key tasks include SQL development, backend and frontend software enhancement, cross-functional team collaboration, and ensuring high-quality code and client satisfaction.
The Product Leader will develop and execute strategies to enhance client retention and operational excellence, focusing on client satisfaction and reducing churn. This role involves leading cross-functional teams, managing product profitability, and fostering a client-centric culture. The leader will utilize data-driven decision-making and crisis management to address client needs effectively.
The Client Representative communicates with clients, resolves issues, documents requirements, analyzes requests, and collaborates internally to support client needs effectively. This role demands product knowledge and adherence to service level agreements.
The Marketing Manager will drive lead generation and enhance brand perception through effective social media strategies and content. Responsibilities include managing social media, webinars, trade show operations, analyzing marketing data, and collaborating across departments to achieve KPIs and revenue targets.
The Fundraising Campaign Consultant will assist clients in engaging alumni through feasibility studies, major gift prospect research, campaign strategy development, and management of volunteers for solicitations. Key tasks include analyzing interview results, developing campaign recommendations, and maintaining relationships with stakeholders while ensuring ethical practices.
The Customer Success Specialist ensures exceptional customer experiences post-sale by driving adoption, loyalty, and providing onboarding support. This role involves customer engagement, training, feedback collection, and data analysis to optimize product usage and retention strategies.
As a Product Manager, you will enhance our software products by defining outcomes, collaborating with teams, and ensuring timely delivery of features while focusing on user interface features and APIs.