Teams at Tive

Leads Tive’s reverse logistics and refurbishment operations across Boston and Kosovo. Owns returns, RMA, receiving, refurbishment, repair quality, capacity planning, inventory, disposal, and operational metrics. Builds internal capacity and an external partner network, managing KPIs, SLAs, and QBRs. Partners with engineering on failure analysis, corrective actions, and product improvement while supporting NPI programs. This hands-on leader manages teams, improves throughput and efficiency, and reports performance to executives.

Own global regulatory compliance and product certifications for wireless, cellular, and battery-powered hardware. Lead compliance through new product introduction, manage certification labs and budgets, prepare regulatory filings, maintain approvals and documentation, support RF and hardware debugging, oversee battery and environmental requirements, and coordinate with trade compliance to ensure products can be legally sold and shipped worldwide.

Manage a portfolio of approximately 50–60 SMB and mid-market customers throughout the post-sale lifecycle. Lead onboarding, trials, adoption, QBRs, success planning, renewals, forecasting, and churn-risk interventions. Serve as the primary post-sale contact, coordinate escalations with internal teams, track customer health and KPIs, communicate feedback, and partner with Sales on expansion opportunities. Spanish fluency is required, with occasional travel and possible after-hours communication.