Teams at Tive

Lead development of customer-facing analytics and internal dashboards by building advanced SQL models, optimizing visualizations, and maintaining data models. Drive analytics priorities, improve team processes, present findings to leadership, and participate in agile planning and peer review to support product, operations, and commercial teams.

Manage a portfolio of approximately 50–60 SMB and mid-market customers throughout the post-sale lifecycle. Lead onboarding, trials, adoption, QBRs, success planning, renewals, forecasting, and churn-risk interventions. Serve as the primary post-sale contact, coordinate escalations with internal teams, track customer health and KPIs, communicate feedback, and partner with Sales on expansion opportunities. Spanish fluency is required, with occasional travel and possible after-hours communication.

Manage enterprise customer accounts from onboarding through renewal, ensuring satisfaction, product adoption, value realization, retention, and loyalty. Evaluate customer needs, manage product and service orders, cultivate relationships, identify upsell opportunities, grow strategic accounts, renew contracts, and re-engage inactive customers. Collaborate cross-functionally, advocate for clients, and contribute to revenue retention and growth.