Teams at Tipalti

Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, staffing, capacity, forecasting, delivery risk, customer outcomes, escalations, and operational cadence. Drive scalable processes, systemic improvements, cross-functional collaboration, partner governance, and AI-enabled delivery workflows. Recruit and manage team members, coach performance, and ensure consistent delivery standards across strategic onboarding engagements.

Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, delivery performance, staffing, capacity, forecasting, risk management, escalations, and customer outcomes. Establish scalable operating practices, drive systemic improvements, manage partner-led engagements, and collaborate cross-functionally with Product, Engineering, Sales, Support, and Alliances. Champion AI-enabled delivery workflows and support team transformation in a high-growth B2B SaaS environment.

Enhance the reliability, performance, and scalability of production systems. Responsibilities include incident response, postmortems, reliability practices such as SLOs and failure analysis, capacity planning, architecture reviews, automation tooling, production lifecycle ownership, troubleshooting, and on-call support. The role requires software engineering experience with modern or object-oriented languages and familiarity with cloud environments, monitoring, logging, metrics, and tracing.