Teams at Tipalti

Own health, adoption, retention, and expansion for a portfolio of strategic enterprise accounts ($500K+ ARR). Build strategic account plans, drive executive business reviews, surface product feedback, identify upsell/cross-sell opportunities, and act as primary customer advocate and escalation contact while partnering with sales and CX teams to grow revenue and customer advocacy.

Own success, health, retention, and expansion for a portfolio of high-profile enterprise accounts ($500K+ ARR). Build strategic account plans, drive product adoption, lead executive business reviews, identify upsell/cross-sell opportunities, act as primary customer contact and escalation point, and collaborate with account and executive teams to maximize customer outcomes and revenue growth.

Designs, builds, and ships AI-powered automations and agent configurations for ops teams. Owns scoping, deployment, testing, and iteration of production-grade workflows, measures impact with dashboards, and defines best practices for AI tooling across the ops division.