Jobs at Tines

Lead a 3–6 person engineering team to build and operate an AWS GovCloud Government Cloud product. Own GovCloud infrastructure, compliance (FedRAMP/CMMC), secure authentication (CAC-PIV), audit logging, CI/CD with security gates, monitoring, incident escalation, and cross-functional coordination while coaching engineers and contributing to smaller technical tasks.

Design and deliver scalable enablement programs for the global CX organization, partner with leadership and cross-functional teams, measure impact with KPIs, close skill gaps, create reinforcement and manager coaching, and iterate based on feedback to drive adoption and revenue.

Build and harden product features and tooling for AWS GovCloud, ensuring security, auditability, and compliance. Implement GovCloud-specific authentication, logging, observability, and developer tooling; analyze and remediate security gaps; mentor engineers; support federal self-hosted customers and on-call escalations.

Own post-sales strategic relationships and retention across high‑value enterprise accounts. Drive net retention, customer health, and expansion by aligning technical delivery (FDEs, solutions architects) with executive business goals, leading QBRs/EBRs, building scalable CS playbooks, and partnering closely with Sales to identify and close upsell and renewal opportunities.

Lead strategic success and engagement across enterprise and public sector accounts. Drive onboarding, adoption, expansion, renewals, and executive business reviews. Develop success plans, identify automation opportunities, coordinate internal resources, surface product feedback, and mitigate customer risk to increase platform usage and customer value.

Lead pre-sales engagements for Tines' Intelligent Workflow Platform: demo solutions, manage technical evaluations and proofs-of-concept, mentor SEs, influence product roadmap, enable partners, and drive strategic sales engineering in the ANZ region.

Build and scale backend job processing and code execution systems, improve throughput and multitenant fairness, write well-tested production code, own features to production, and collaborate across the stack to optimize reliability and performance.

Process and manage high-volume quotes, order forms, and approvals in CPQ; support sales reps on pricing and packaging; maintain Salesforce deal data; route approvals and manage order processing; escalate non-standard deals; partner with Legal, Finance, and Sales; improve CPQ tooling (DealHub).

Prospect and qualify outbound leads for North America, build targeted outreach using email and social selling, collaborate with Account Executives to generate pipeline, learn the Tines product and sales tools, meet pipeline goals, and develop toward revenue leadership.

Design and operationalise the GTM incentive compensation framework end-to-end: measurement, crediting, payout mechanics, governance, and change management. Lead a compensation-model transition at scale, build scenario and cost models, align design with revenue recognition, define CaptivateIQ configuration and data feeds from Salesforce/billing, and communicate recommendations to senior GTM and Finance leadership.

Run monthly and quarterly commission cycles in CaptivateIQ, maintain ICM plan setup and data feeds with Salesforce, handle payee queries and disputes, reconcile quotas and crediting, produce commission statements and reports, QA calculations, document processes, and support finance close and accruals.

Sell Tines' automation platform to enterprise Security and IT stakeholders in the DMV territory. Prospect and close complex deals, collaborate with BDRs, Solutions Engineering, channel/tech partners and cross-functional teams, build territory plans, generate demand, and achieve quarterly targets. Role requires regular in-person meetings in the DMV and ~25% travel.

Lead strategic, consultative customer engagements to operationalise automation and AI at scale. Drive Success Planning, verified outcomes, executive alignment, adoption, renewals, expansion, and cross-functional orchestration while mentoring peers and shaping Customer Success operations across the ANZ region.

The Workplace Experience Coordinator manages office operations, onboarding, and events, ensuring a high-quality employee and guest experience while collaborating with various teams.

The Principal, Public Sector Compliance Program Manager will oversee compliance programs for federal and public sectors, ensuring alignment with regulations and internal processes while managing risks and stakeholder collaboration.

Build, operate, and secure the AWS GovCloud environment for federal customers: implement repeatable IaC, manage container image pipelines and FIPS-hardening, ensure observability and assessment-readiness (FedRAMP/CMMC), produce audit evidence and runbooks, support on-call escalations, and enable engineering to deploy safely within compliance boundaries.

Drive customer adoption, onboard and support technical customers, identify expansion opportunities, manage renewals and risk mitigation, translate technical needs to product/engineering, and deliver strategic account plans and reviews.

Lead partner-facing pre-sales efforts to evangelize and demo the Tines automation platform for public sector customers. Build partner enablement, drive technical evaluations, gather product feedback, mentor SEs, and collaborate with sales, product, marketing, and engineering. Travel up to 30% and influence partner strategy and solution delivery.

Lead complex global commercial negotiations, draft and negotiate enterprise agreements, and build scalable contracting playbooks. Design and operationalize global compliance and governance programs (privacy, vendor risk, AI governance). Partner cross-functionally to advise on product, security, and regulatory implications and to scale legal processes, templates, training, and self-service resources.

Lead and scale global paid acquisition across search, social, display, review sites, communities, retargeting, and emerging channels. Develop strategy, optimize campaigns, manage budgets and agencies, partner cross-functionally to drive qualified pipeline, improve attribution, and continuously test using data and AI-enabled workflows.