Jobs at Tines

Drive customer adoption, onboard and support technical customers, identify expansion opportunities, manage renewals and risk mitigation, translate technical needs to product/engineering, and deliver strategic account plans and reviews.

Lead partner-facing pre-sales efforts to evangelize and demo the Tines automation platform for public sector customers. Build partner enablement, drive technical evaluations, gather product feedback, mentor SEs, and collaborate with sales, product, marketing, and engineering. Travel up to 30% and influence partner strategy and solution delivery.

Lead complex global commercial negotiations, draft and negotiate enterprise agreements, and build scalable contracting playbooks. Design and operationalize global compliance and governance programs (privacy, vendor risk, AI governance). Partner cross-functionally to advise on product, security, and regulatory implications and to scale legal processes, templates, training, and self-service resources.

Lead and scale global paid acquisition across search, social, display, review sites, communities, retargeting, and emerging channels. Develop strategy, optimize campaigns, manage budgets and agencies, partner cross-functionally to drive qualified pipeline, improve attribution, and continuously test using data and AI-enabled workflows.

Lead a 3–6 person engineering team to build and operate an AWS GovCloud Government Cloud product. Own GovCloud infrastructure, compliance (FedRAMP/CMMC), secure authentication (CAC-PIV), audit logging, CI/CD with security gates, monitoring, incident escalation, and cross-functional coordination while coaching engineers and contributing to smaller technical tasks.

Design and deliver scalable enablement programs for the global CX organization, partner with leadership and cross-functional teams, measure impact with KPIs, close skill gaps, create reinforcement and manager coaching, and iterate based on feedback to drive adoption and revenue.

Build and scale global People Ops systems and processes, administer HR tech stack, automate HR workflows with AI, manage onboarding/offboarding, payroll/benefits vendor oversight, ensure global compliance, and create SOPs and self-service documentation.

Partner with Sales to structure and process complex enterprise deals from quote to close. Manage CPQ (DealHub/Salesforce), route approvals, advise on pricing and deal structure, maintain Salesforce data quality, support order processing, analyze deal trends, recommend process improvements, own projects, and mentor junior team members while collaborating cross-functionally with Revenue Operations, Finance, Legal, and Sales Leadership.

Manage high-volume quote-to-cash activities: create and maintain quotes, order forms, and amendments in CPQ; route approvals and maintain deal hygiene in Salesforce. Serve as first-line support for pricing, packaging, and process questions, escalate complex deals, and partner with Legal, Finance, and Sales to close deals. Improve DealHub/CPQ tooling and prioritize work during month and quarter end.

Build and harden product features and tooling for AWS GovCloud, ensuring security, auditability, and compliance. Implement GovCloud-specific authentication, logging, observability, and developer tooling; analyze and remediate security gaps; mentor engineers; support federal self-hosted customers and on-call escalations.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

Lead pre-sales engagements for Tines' Intelligent Workflow Platform: demo solutions, manage technical evaluations and proofs-of-concept, mentor SEs, influence product roadmap, enable partners, and drive strategic sales engineering in the ANZ region.

Build and scale backend job processing and code execution systems, improve throughput and multitenant fairness, write well-tested production code, own features to production, and collaborate across the stack to optimize reliability and performance.

Lead and grow a Solutions Engineering team in the Eastern US, partner with Sales and cross-functional teams to drive pre-sales strategy, execute account technical activities, coach engineers, and act as regional technical escalation and leader to deliver measurable business outcomes.

Lead scaling and performance of backend job processing and code execution systems. Write and review well-tested code, own features to production, improve throughput and multitenant fairness, mentor engineers, and influence technical direction across the stack.

The Customer Success Manager will drive customer adoption, support onboarding, and collaborate with internal teams to expand usage of Tines' platform and ensure customer satisfaction.

The Workplace Experience Coordinator manages office operations, onboarding, and events, ensuring a high-quality employee and guest experience while collaborating with various teams.

The role involves developing narratives and go-to-market strategies for Tines' platform in regulated industries, focusing on federal clients, compliance, and product positioning. Responsibilities include crafting messaging, creating marketing materials, and collaborating with teams to enhance market presence.

Build, operate, and secure the AWS GovCloud environment for federal customers: implement repeatable IaC, manage container image pipelines and FIPS-hardening, ensure observability and assessment-readiness (FedRAMP/CMMC), produce audit evidence and runbooks, support on-call escalations, and enable engineering to deploy safely within compliance boundaries.