Jobs at Tines

Creates and produces video content for IT and AI audiences, from story discovery and scripting through filming, editing, approvals, publication, and performance analysis. Coordinates internal stakeholders, freelancers, agencies, and event productions while adapting content for YouTube, LinkedIn, and paid placements. Develops repeatable video series, supports on-camera contributors, and uses audience metrics and AI tools to improve storytelling and production efficiency.

Prospect outbound leads, identify and qualify customer opportunities, personalize outreach, and generate pipeline for the Australia region. Learn Tines’ automation platform, sales tools, and messaging while collaborating with account executives, solutions engineers, marketing, and field leadership. Meet pipeline targets, develop prospecting and business management skills, and pursue growth into broader sales and revenue leadership roles.

Lead and develop a team of Renewal Managers responsible for SaaS renewal performance, forecasting, negotiations, retention, and commercial execution. Own renewal metrics including GRR, churn, renewal rate, and forecast accuracy. Partner with Customer Success, Sales, Revenue Operations, Finance, Legal, and Deal Desk to improve customer lifecycle processes, build scalable renewal playbooks, and strengthen operational rigor. Recruit and develop talent while driving predictable, customer-centered renewal outcomes.

Provides technical support to SaaS customers through chat, email, and Slack. Troubleshoots APIs, integrations, workflows, networking, authentication, security issues, and self-hosted deployments; creates and documents Tines workflows; and supports customers during remote sessions. The role requires independent prioritization and escalation during weekend shifts, clear handoffs across regional teams, customer empathy, product feedback, bug identification, and collaboration with internal teams.

Provides technical support and consultation for SaaS customers through Slack, chat, and email. Troubleshoots APIs, integrations, workflows, networking, authentication, and security issues; builds and documents Tines workflows; and supports AI actions and agentic workflows. The role requires independent prioritization, escalation judgment, detailed handoffs, customer empathy, and collaboration across global support teams, including solo weekend coverage.

Develop customer-centric positioning and messaging for Tines’ technical B2B software platform. Conduct market and competitive research, create differentiation resources, lead product launches, build sales enablement, and produce content such as blogs, webinars, guides, and collateral. Partner cross-functionally with product, engineering, sales, customer success, support, and marketing teams while shaping the company’s perspective on AI and platform capabilities.

Lead end-to-end deployment of Tines’ workflow automation platform for public sector and federal customers. Integrate systems, configure workflows, troubleshoot production issues, train stakeholders, drive adoption, identify new use cases, and serve as the primary technical advisor. Build executive and user relationships, communicate customer insights to internal teams, and travel 20–40% to customer sites.

Provides commercial legal support for SaaS transactions across EMEA and the United States. Leads negotiations involving customer agreements, software licensing, DPAs, security terms, SOWs, NDAs, reseller and partner agreements. Advises Sales and cross-functional teams on legal risk, privacy, intellectual property, liability, indemnification, and service commitments. Develops contract templates and playbooks, improves contracting processes, and supports a scaling global sales organization.

Own the end-to-end sales compensation cycle for approximately 350 go-to-market employees, including crediting, calculations, payouts, dispute resolution, and CaptivateIQ administration. Design compensation plans, quotas, incentives, SPIFFs, and reporting in partnership with Sales, Revenue Operations, Finance, and People teams. Lead compensation strategy for evolving pricing models, support CRM and CPQ changes, and manage and develop a small team of analysts while remaining hands-on.

Build and lead Tines’ Central US partner sales business across reseller, systems integrator, and services partner ecosystems. Develop joint business plans, activate partners, create partner-sourced pipeline, support field sellers throughout sales cycles, coordinate cross-functional resources, and measure partner performance. This remote role requires approximately 40% travel and focuses on territory development, revenue growth, and establishing repeatable channel processes.

Lead Tines’ monetization, pricing, packaging, and commercial strategy for its B2B SaaS platform. Research customer value, willingness to pay, market trends, and competitive alternatives; develop pricing models and recommendations; manage the pricing roadmap; support strategic enterprise deals; and partner cross-functionally to implement approved changes. The role also measures commercial outcomes, advises senior leadership, and builds a small pricing strategy team.

Manage strategic enterprise customer accounts from onboarding through adoption, expansion, and renewal. Develop success and account plans, drive automation use cases, conduct executive business reviews, identify risks and expansion opportunities, coordinate internal resources, and advise stakeholders on Tines workflows. Translate customer needs to Product and Engineering teams while building customer advocacy and strengthening long-term partnerships.

Owns the DealHub and Salesforce quote-to-cash systems, including configuration, administration, product catalogs, pricing rules, workflows, templates, integrations, governance, testing, and data quality. Partners with Sales, Deal Desk, Finance, and Legal to translate business needs into scalable solutions. Manages implementation partners, contributes to platform roadmaps, maintains documentation and delivery standards, and mentors junior analysts.

Lead Tines’ monetization, pricing, packaging, and commercial strategy for its enterprise B2B SaaS platform. Research customer value, willingness to pay, market trends, and competitive alternatives; develop pricing models and recommendations; manage the pricing roadmap; support complex enterprise deals; and partner cross-functionally to implement approved changes. The role also measures commercial outcomes, advises senior leadership, and builds a small pricing strategy team.

Owns the full sales compensation cycle for approximately 350 go-to-market employees, including crediting, calculations, payouts, disputes, plan design, quotas, incentives, and reporting. Manages CaptivateIQ, ensures Salesforce data integrity, supports quote-to-cash transformation, and develops compensation strategy for a changing consumption-based pricing model. Leads and coaches a small analyst team while partnering with Sales, Revenue Operations, Finance, People, Systems, and Deal Desk.

Lead enterprise deployments of Tines, integrating the platform with customer systems and configuring workflows. Drive adoption through training, workshops, troubleshooting, and executive communication. Identify new use cases, expand platform value, maintain strategic customer relationships, and communicate customer insights to Engineering, Product, and go-to-market teams. The role requires strong Python development, production LLM and AI experience, autonomous ownership, and 20–40% travel to customer sites.

Own post-sales strategic relationships and retention across high‑value enterprise accounts. Drive net retention, customer health, and expansion by aligning technical delivery (FDEs, solutions architects) with executive business goals, leading QBRs/EBRs, building scalable CS playbooks, and partnering closely with Sales to identify and close upsell and renewal opportunities.

Own Tines’ national Federal partner strategy and build its SLED partner strategy. Develop business plans with resellers, distributors, systems integrators, services partners, and technology alliances while driving partner-sourced pipeline, revenue, and account outcomes. Collaborate with sales, engineering, marketing, services, and operations teams to advance opportunities, leverage procurement routes, enable partners, and maintain performance measurement. This remote U.S. role requires frequent travel and strong Federal public-sector expertise.

Prospect and qualify outbound leads for North America, build targeted outreach using email and social selling, collaborate with Account Executives to generate pipeline, learn the Tines product and sales tools, meet pipeline goals, and develop toward revenue leadership.

Sell Tines' automation platform to enterprise Security and IT stakeholders in the DMV territory. Prospect and close complex deals, collaborate with BDRs, Solutions Engineering, channel/tech partners and cross-functional teams, build territory plans, generate demand, and achieve quarterly targets. Role requires regular in-person meetings in the DMV and ~25% travel.