Jobs at Tines

Prospect outbound leads, identify and qualify opportunities, build targeted prospect lists, and personalize outreach across multiple stakeholders. Partner with Account Executives, Solutions Engineers, Marketing, and leadership to generate pipeline and meet targets. Learn and communicate Tines’ automation platform, develop sales and product expertise, and mentor less experienced representatives while contributing to team strategy.

Designs, administers, and improves enterprise IT systems and platforms. Builds automated workflows and integrations, troubleshoots complex escalations, strengthens security and reliability, and leads systems engineering projects from requirements through operational handoff. Partners with IT Operations, Security, Internal Automation, vendors, and business stakeholders to deliver scalable self-service solutions, documentation, and processes supporting future federal environment requirements.

Manage the customer lifecycle from onboarding through adoption, business reviews, renewals, and expansion. Serve as a trusted product advisor, identify automation opportunities, monitor account health, mitigate risks, develop account and renewal plans, and communicate customer needs to Product and Engineering. Partner with Sales, Support, Marketing, and internal technical teams to increase platform usage and customer value.

Drive new customer acquisition and revenue growth for Tines across the TOLA region. The role involves prospecting, building strategic customer and partner relationships, demonstrating a technical SaaS automation platform, managing complex sales cycles, closing transactions, and achieving quarterly targets. The account executive will collaborate with business development, marketing, solution engineering, customer success, legal, technology alliances, and reseller partners while developing territory strategies and providing customer feedback to product and go-to-market teams.

Own enterprise sales across the TOLA region by prospecting, developing customer demand, managing complex sales cycles, and closing new business. Build relationships with security and IT stakeholders, collaborate with channel partners, technical sales engineers, marketing, and customer success, and develop territory growth plans. The role requires selling technical SaaS solutions to enterprise customers, achieving quarterly targets, creating new territories, and providing feedback to product and go-to-market teams.

Lead Professional Services engagements and enterprise customer onboardings involving complex use cases and large-scale migrations. Own project delivery from kickoff through UAT and closure, managing timelines, communications, risks, change, and stakeholders. Partner with Customer Success and engineering teams on adoption, expansion, success planning, and technical blockers. Improve internal processes, metrics, and delivery initiatives while using project-management, CRM, analytics, and AI tools to accelerate execution.

Build and execute account-based marketing programs for strategic and enterprise accounts across West and Central regions. Partner with sales to target buying groups, create personalized campaigns, coordinate cross-functional marketing efforts, manage budgets and timelines, and measure pipeline and revenue impact. Use account research, intent signals, campaign data, and marketing technology to optimize programs and develop repeatable ABM playbooks.

Owns technical GRC activities across AWS and Azure, translating FedRAMP, CMMC, NIST, SOC 2, and ISO requirements into controls. Assesses infrastructure and security implementations, validates evidence, drives remediation, supports FedRAMP authorization, ConMon, POA&M management, audits, external assessments, and significant change management. The role also monitors evolving federal requirements and scales compliance through automation and policy-as-code.

Provide technical support for Federal customers using Tines Cloud and self-hosted deployments. Troubleshoot APIs, workflows, authentication, infrastructure, networking, databases, and integrations; build and modify workflows with customers; manage escalations; document issues; relay customer feedback to Engineering and Product; improve support processes; and participate in a 24x7 on-call rotation.

Creates and produces video content for IT and AI audiences, from story discovery and scripting through filming, editing, approvals, publication, and performance analysis. Coordinates internal stakeholders, freelancers, agencies, and event productions while adapting content for YouTube, LinkedIn, and paid placements. Develops repeatable video series, supports on-camera contributors, and uses audience metrics and AI tools to improve storytelling and production efficiency.

Prospect outbound leads, identify and qualify customer opportunities, personalize outreach, and generate pipeline for the Australia region. Learn Tines’ automation platform, sales tools, and messaging while collaborating with account executives, solutions engineers, marketing, and field leadership. Meet pipeline targets, develop prospecting and business management skills, and pursue growth into broader sales and revenue leadership roles.

Lead and develop a team of Renewal Managers responsible for SaaS renewal performance, forecasting, negotiations, retention, and commercial execution. Own renewal metrics including GRR, churn, renewal rate, and forecast accuracy. Partner with Customer Success, Sales, Revenue Operations, Finance, Legal, and Deal Desk to improve customer lifecycle processes, build scalable renewal playbooks, and strengthen operational rigor. Recruit and develop talent while driving predictable, customer-centered renewal outcomes.

Provides technical support to SaaS customers through chat, email, and Slack. Troubleshoots APIs, integrations, workflows, networking, authentication, security issues, and self-hosted deployments; creates and documents Tines workflows; and supports customers during remote sessions. The role requires independent prioritization and escalation during weekend shifts, clear handoffs across regional teams, customer empathy, product feedback, bug identification, and collaboration with internal teams.

Provides technical support and consultation for SaaS customers through Slack, chat, and email. Troubleshoots APIs, integrations, workflows, networking, authentication, and security issues; builds and documents Tines workflows; and supports AI actions and agentic workflows. The role requires independent prioritization, escalation judgment, detailed handoffs, customer empathy, and collaboration across global support teams, including solo weekend coverage.

Develop customer-centric positioning and messaging for Tines’ technical B2B software platform. Conduct market and competitive research, create differentiation resources, lead product launches, build sales enablement, and produce content such as blogs, webinars, guides, and collateral. Partner cross-functionally with product, engineering, sales, customer success, support, and marketing teams while shaping the company’s perspective on AI and platform capabilities.

Lead end-to-end deployment of Tines’ workflow automation platform for public sector and federal customers. Integrate systems, configure workflows, troubleshoot production issues, train stakeholders, drive adoption, identify new use cases, and serve as the primary technical advisor. Build executive and user relationships, communicate customer insights to internal teams, and travel 20–40% to customer sites.

Own the end-to-end sales compensation cycle for approximately 350 go-to-market employees, including crediting, calculations, payouts, dispute resolution, and CaptivateIQ administration. Design compensation plans, quotas, incentives, SPIFFs, and reporting in partnership with Sales, Revenue Operations, Finance, and People teams. Lead compensation strategy for evolving pricing models, support CRM and CPQ changes, and manage and develop a small team of analysts while remaining hands-on.

Build and lead Tines’ Central US partner sales business across reseller, systems integrator, and services partner ecosystems. Develop joint business plans, activate partners, create partner-sourced pipeline, support field sellers throughout sales cycles, coordinate cross-functional resources, and measure partner performance. This remote role requires approximately 40% travel and focuses on territory development, revenue growth, and establishing repeatable channel processes.

Lead Tines’ monetization, pricing, packaging, and commercial strategy for its B2B SaaS platform. Research customer value, willingness to pay, market trends, and competitive alternatives; develop pricing models and recommendations; manage the pricing roadmap; support strategic enterprise deals; and partner cross-functionally to implement approved changes. The role also measures commercial outcomes, advises senior leadership, and builds a small pricing strategy team.

Owns the DealHub and Salesforce quote-to-cash systems, including configuration, administration, product catalogs, pricing rules, workflows, templates, integrations, governance, testing, and data quality. Partners with Sales, Deal Desk, Finance, and Legal to translate business needs into scalable solutions. Manages implementation partners, contributes to platform roadmaps, maintains documentation and delivery standards, and mentors junior analysts.